Release 9.40.0

New Feature

Added ability to "archive" an event (make it inactive)

When you're ready to archive an event, you'll find a new Archive button in your events list, and archived events will appear in a dedicated Archived Events tab rather than cluttering your main events view.

The archiving process requires careful consideration of your equipment allocation, as all assets currently assigned to the event being archived (including printers, scanners, and other hardware) must be reassigned to another active event before the archiving can proceed. To ensure you understand the full impact of this action, the system requires you to review and confirm the consequences by checking a confirmation box.

Once archived, the event's public-facing features like registration sites and community features will be completely disabled, and any third-party integrations using our Push API will stop functioning for that event. It's important to note that archiving is a permanent action - there's no way to reverse or unarchive an event once this process is complete.

Added the ability to delete PII from an event

We've added the ability to permanently delete all personal information associated with an archived event. This data deletion removes everything connected to attendees in that event, including their registration details, order history, interactions with sessions and vendors, community participation data, and any other personal information linked to individuals within that specific event.

This feature is only available for events that have been archived and are beyond the configured vendor lead export period, which is typically set to 30 days by default. The system is intelligent about cross-event data - if a person only existed in the event being deleted, their entire profile is removed from the system, but if they participated in other events within your organization using the same organization identifier, their basic contact and profile information is preserved to maintain data integrity across your other events.

Currently, this deletion process requires coordination with our product team to ensure proper execution.

Organisation UID on Vendors and Sessions only displays if populated

Organisation UID on Vendors and Sessions now only displays if it has a value. A new Actions menu has been added to the Session and Vendor pages which allows adding/editing an Organsation UID. This menu is only available to the owner and support users.

Static text fields in Badge layouts

You can now add static text fields to Smart Badge layouts. These fields print the same text on every badge, making them ideal for event logos, sponsor messages, or standard disclaimers. Each static field can support up to 80 characters and can be positioned, scaled, and styled like any other badge element.

Creating a static field is straightforward: click the new Add Static Field button, enter your desired text, and the field will automatically appear in your Elements list, where you can manipulate it as needed. While you can fully customise the placement and appearance of these fields, please note that editing the text content after creation is not currently supported. If you need to change the text, you will have to remove the existing field and create a new one.

Events Logs record when a vendor has downloaded their leads

We've enhanced transparency in vendor relationships by adding tracking of when vendors download their leads from your events. This new feature automatically records detailed information about each download, including metadata about where and when the vendor lead export was generated. All this information is captured in the Event Logs.

Improvement

Community Dashboard Event Insights Performance Improvements

The Community Event Insights dashboard has undergone performance optimisations. The dashboard now loads much faster, allowing you to access your community engagement metrics and insights without lengthy wait times.

Added Bot Protection for Capture License Approvals

We've implemented bot protection specifically for Capture License approvals to prevent automated email security systems from inadvertently approving or rejecting licenses when they scan email links for security purposes. This ensures that only genuine human interactions affect your licensing workflow, preventing false approvals or rejections caused by corporate email security scanning.

Pre-loader added to People page

The People page now provides a much smoother user experience with the addition of a pre-loader that eliminates the confusing default view, which previously appeared while the system was still loading data. This was particularly problematic for larger events where loading could take several seconds, leaving users uncertain whether the system was working properly.

Added "Add to Wallet" clicks in the Insights dashboard

We've expanded our Apple Wallet integration tracking by adding the monitoring of "Add to Wallet" interactions in the Insights dashboard. This new metric appears in the Readiness tab as an Apple Wallet Setup counter, giving you valuable insights into how many of your attendees are choosing to use this convenient digital ticketing option.

Display 'Added to Apple Wallet' statistic on Person record

Individual attendee records now display complete Apple Wallet engagement tracking under the Advanced tab. You can see the full progression of whether someone not only received and opened their ticket email, but also successfully added their e-Ticket to their digital wallet, providing complete visibility into the digital ticket adoption journey.

Updated Email Preview Modal

The "From" address in the email previews now displays the configured Sender ID instead of a generic email address.

Copy Vendor Lead Export URL From The Portal

For customers experiencing issues with automated lead export emails due to spam filtering or other email delivery problems, trusted support staff and account owners can now copy the vendor lead export link directly from the vendor portal. This provides an alternative delivery method that can be used to respond to support cases and ensure vendors receive their leads even when email delivery fails.

Maintenance Page Update

The maintenance page has been revised to indicate that the system might be undergoing maintenance.

Updated Import People Process

New helper text has been added to the Import People flow to assist with clearing custom fields.

Increased length of security fields within the portal

In the Portal settings > Security tab, we've increased the character limit for security field configurations to 1000 characters.

Session Importer now warns users if sessions already exist in the same timeslot

The Session Importer now provides proactive conflict detection by warning you when imported sessions would overlap in the same time slot for any given location. This intelligent checking helps prevent scheduling conflicts, saving you from having to manually review and resolve conflicts after import.

Revision of VIP Arrival Notifications

The mobile number of the person has been removed from the payload in the VIP Arrival Notification SMS.