e-Ticket comms
Every Person in Jomablue automatically has an e-Ticket created as part of their record, so there is no additional step required to generate e-Tickets.
e-Tickets are custom URLs for each Person that display their QR Code and present their name. Additionally, content can be added to the custom content area of the e-Ticket.
For additional information see the article: e-Ticket Templates.
e-Ticket URLs
Jomablue has a built-in e-Ticket campaign functionality that automatically handles the personalisation and generation of e-Ticket links. However, there may be scenarios where you want to create these links for external use.
URL Construction
The e-Ticket URLs can be constructed with some knowledge of how URLs work, along with a People Export from Jomablue. The export will contain the necessary data to construct the URLs; however, some manual filtering and construction will be required to obtain links for specific segments of people.
Notes:
- The people export should be filtered by status, category, custom fields, or badge already printed to ensure you don't send e-Ticket links to people who shouldn't receive them.
- Each person has only one e-Ticket ID per event. While you can change the content displayed inside the e-Ticket, the ‘qr_uid’ (the data applied to the QR code for each person) will always remain the same for a particular event.
An e-Ticket URL contains:
- Base URL: The URL of your Jomablue organisation
- Event identifier: Contact Jomablue if you're unsure
- qr_uid: The unique identifier for a Person
- content identifier: An ID number of the content you wish to display to the user
Example e-Ticket URLs for a Person (this is a non-working link):
Breakdown of e-Ticket URL attributes:
Find the content ID
The content ID represents the ID of the e-Ticket Template.
- Go to Templates > e-Ticket.
- Click on a template to find the content ID in the URL. In the first example above, it's content ID 2, and in the second example, it’s content ID 3.
Test
You can test the Links by simply following the URL in your browser. The name displayed on the e-Ticket should match the name in your Person Export.
Recommendations
- Please advise Jomablue of any scheduled e-Ticket campaigns to ensure we can provide support
- Do not add any tracking parameters, as this may lead to unexpected results
- Be careful when dragging formulas if working in Excel or Google as incorrect references could result in the same e-Ticket being duplicated for all individuals
- We don't recommend using URL shorteners, as they may create undesired effects
- Always link to https:// (not http://)
e-Ticket Send Status
To check the e-Ticket Send Status, follow these steps:
- Navigate to a Person's record
- Select Advanced
- You can see the e-Ticket Send Status listed
Note: This is not a delivery receipt but rather a notification indicating that we attempted to send via the specified channel (email or SMS)
Why is this important?
When creating additional e-Ticket campaigns, you have the following filter options:
- Limit to people who have not been sent an e-Ticket SMS
- Limit to people who have not been sent an e-Ticket Email
These options prevent a person from receiving multiple e-Tickets. This is useful if people have been added to your event since an e-Ticket campaign has been sent. If you are unsure whether someone will receive a particular scheduled campaign using these filters, you can check their record first.
Resend an e-Ticket
During the e-Ticketing process, someone may contact you via email or phone call to say they have not received their e-Ticket while their colleagues have.
e-Ticket not received
- First and foremost, are they Registered?
- Is their email correct and free from typos (e.g., .con instead of .com)?
- Have they checked their Junk Email folder?
If the above steps don’t resolve the issue, it is possible that the email was caught in a spam filter. In such cases, we may have no record of the email being blocked, and the recipient may also have no indication of it being caught.
Given the likelihood that resending the e-Ticket email to an individual will result in it being caught in the same spam filter, we suggest using an alternative method for them to obtain their e-Ticket link.
The best approach is to retrieve their individual e-Ticket Link from within Jomablue and send it to them via another means. By replying directly to their helpdesk ticket or email request, you increase the chances of successful delivery.
If neither of these options is available, consider sending it from your work email account. An email sent directly from a person (rather than an automated campaign) is more likely to be delivered.
Provide the e-Ticket Link for a person
Note: This link is the e-Ticket detail only
- Search for the person in Jomablue
- Select the Actions button at the top right
- Select e-Ticket Links
- Select View Ticket to review the content is correct
- Select Copy Ticket URL for a link to be copied to your clipboard
Send e-Ticket comms to a person
Note: This will build the email or SMS campaign with a link to the e-Ticket.
- Search for the person in Jomablue
- Select the Actions button at the top right
- Select Send Campaign and follow the stepped process
