Customer Service FAQs

On event days you will likely receive questions from event attendees. Below are some common questions you may come across and how to resolve them. Note that all actions have to be performed by the attendee.

Q: How do I change my name/email address/mobile number in the event?

A: 1. Click People in Jomablue
    2. Search for the person
    3. Update relevant section (name/email address/mobile number)
    4. Save the new details

Q: Can I log on with multiple devices?

A: Yes, the attendee can log in using more than one device.

Q: I’m using Internet Explorer and some content isn’t loading. How can I fix this?

A: Inform the attendee that a modern browser is recommended instead of Internet Explorer. Download Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge on any laptop or desktop computer.

Q: I requested the OTP (one-time-password) via email and I didn’t get it. What do I do?

A: OTP emails are sent within seconds upon request. Ask the attendee to try their mobile number in case the email is stuck in email quarantine.

Q: I can’t log in and I don’t know why. What can I do?

A: Please ask the attendee to ensure attendee registration has not been cancelled, or check their email address and mobile number to see if these are correct.

Q: Why can I only see a blank screen when I join a session?

A: Ensure that the attendee uses one of the recommended web browsers (Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge).

If the attendee is on a Company network, ask them to contact their internal IT department to ensure that their services are unblocked and no firewall is blocking the services used to run the video table session.