Products

People select Products when registering to attend your event. They can either be Free or Paid. In both cases, the following applies:

• Each Person must select at least one Product
• A Product must include Admission to an Event
• A Product can optionally include Items for collections (e.g., merch bags, T-shirts or dinner tickets)

Create a Free Product

To create a Free Product

1. Navigate to Registration > Configuration
2. Select the Products tab
3. Select New Product 
   
   
   

Fill out the following fields to create your Free Product:

• Name: The name of the Product, which will be displayed on the Sites where this Product is included
• Description: A brief description of the Product, which will also appear on the Sites
• Admission: The Admission associated with the Product, which categorises the Attendee registering
• Items: Specify any Item Entitlements that will accompany this Product
• Type: Can be paid or free. For this purpose, this should be set to Free.
• Inventory: Indicated how many of these Products will be available

Example of a completed Free Product:

Create a Paid Product

1. Enter a Name and Description
2. Select an Admission type from the dropdown menu
3. Enter the Base Price (up to 4 decimal places, excluding tax)
4. Specify the Inventory (amount available for sale)
5. Add Items
6. Click Save

These Products can now be added to Sites via the Sites Tab

Product Description

We recommend that Product descriptions be limited to 300 characters. The image below highlights where descriptions are displayed on the Site.


 

 
The description should provide an explanation of the Product. For example, if the Product Name is 'Early Bird Delegate,’ a suitable description might be:

“Get in quickly, as there are limited places at Early Bird rates. Early Birds gain access to the 3-day conference from Monday, November 2, to Wednesday, the 4th. Early Birds also have the opportunity to purchase limited edition merch. Don’t miss out!”

Delete a Product

A Product can be deleted only if it’s not associated with any other items in the Portal and has not been used to create an Order. Relationships that prevent deletion include:

• Products tied to an Order (through either Paid Registration or an Admin Order)
• Products associated with any Items
• Products linked to a Coupon
• Products listed in one or more Stores

Steps to delete a Product:

1. Go to Registration > Configuration in the left navigation menu
2. Select the Products tab
3. Click on the relevant Product
4. Click the Delete button

If an attempt is made to delete a Product that has existing relationships, an error message will appear. If no relationships exist, a confirmation popup will be displayed. Confirming the action will permanently delete the Product.

Access to Products

For the general public, Products are displayed on Sites for purchase, typically via credit card. Not all Products need to be displayed; for example, you may want to reserve a discounted Product for Admin Orders only. Event administrators can add Products to an Order, and generate Manual Payment (EFT, Cash, etc.) or Free-of-charge (FOC) Orders.

Configure the display order of Products on a Site

In Online Stores and Free Registration Sites, you may want to change the order in which your Products are displayed. This can be done using a drag-and-drop interface in the Site configuration. 

To change the order of Products on a Site, follow these steps:

1. Navigate to Registration > Configuration
2. Click on the Sites tab
3. Select the Site you want to edit
4. Use the Drag-and-Drop Interface to re-order the Products
5. Click Save

Items

Items refer to extras available for purchase, such as Gala Dinner Tickets, T-shirts, Swag, or other merchandise. Items can be added to a Product as free of charge or set up to allow the Person to select quantities.

For example, if you want to offer a free event T-shirt with an Early Bird Product, you would set up the Item as follows:

 
This limits one free T-shirt per purchase. The quantity field won’t be editable. 

 
In another example, if you want to allow Early Bird purchasers the option to buy Gala Dinner tickets, follow this:

• Attendees are not required to attend the Gala Dinner
• Each attendee can purchase up to 2 tickets

You would configure the Items like so:

 
The default quantity for Gala Dinner tickets will be set to 0, but purchasers can increase it to 2, being charged $281.8271 (excluding tax) for each. See photo below:

Inventory

Using the example below, let's break down the counts:

• 3 of 100 Sold
• 100 = The total number of Inventory for that Product
• 3 = The number of Products sold that have a status of:
  • "payment_received"
  • "eft_pending"
  • "Cancelled"
• 97 Remaining = The Inventory amount minus the number of Products sold

Set Global Stock Level when Selling Items

When selling Items on a Site, you can set a Global Stock level applicable across all Sites in an event. Items with a Global Stock level can be included in multiple Products across various Sites.

This feature is particularly useful if you have limited quantities of Items for sale, such as restricted entries for a gala dinner or limited swag bags. 

How to set a Global Stock Level for an Item:

1. Create the Item (refer to Creating Items)
2. Go to the Registration section of Jomablue
3. Open the Configuration page
4. Choose the Items tab
5. Here you can apply Taxes to the Item and set a Global Stock Level for it.

To view the current stock level of an Item:

1. Navigate to Registration > Configuration > Items and the number of Items sold will appear on the right as shown in the example below.
   
   

Within a Site, an Item will be marked as Sold Out if its Global Stock Level has been exhausted. Note that the Product itself may still be available for purchase. 

If an Item that is automatically included in a Product becomes sold out, the entire Product will also be marked as sold out, even if there is remaining stock for the Product itself. 

How does this affect Add-ons?

If your Global Stock levels for an Item are sold out, users will be unable to complete their orders if there are outstanding add-ons that have not been redeemed. They will see a 'Sold Out' message.

To avoid this situation, make sure there is sufficient Global Stock available if you have pending add-on offers.

Sold Out

The “Sold Out” message will display on the Sites when the number of Products sold exceeds the available Inventory. Once this happens, 'Sold Out' will replace the 'Register Now' message on the Registration Site, preventing people from registering or accessing the registration form.

For example:

Inventory: 100

Sold: 99

Remaining: 1 (before “Sold Out” is displayed) 

If you wish to release more Products for purchase, simply increase the Inventory by the needed amount.

Admin Orders and Sold Out

When a Product becomes sold out, a SOLD OUT message will be shown to all Site visitors. However, you can still create Admin Orders for that Product.

Admin Orders aren't restricted by the Inventory count, allowing you to place orders even when the Product is sold out. In short, Inventory counts only affect Sites.

The images below depict how “Sold Out” appears on the Site and inside Jomablue.





 Do Cancelled Orders count towards Sold?

Yes. If an order is cancelled, it is still counted as a "Sold" product. This prevents the automatic release of a Product into Sites (e.g., it will remain in SOLD OUT status). 

If you want to make cancelled Products available for purchase by other users, we recommend increasing the inventory by the number of cancelled Products you have.

Manually set an Item to Sold Out

To manually set an Item to appear as Sold Out in Sites and Add-ons, follow these steps:

1. Navigate to Registration > Configuration
2. Click on the Items tab
3. Select the Item you wish to mark as Sold Out
4. Adjust the Global Inventory limit to be equal to or less than the number of Items already sold

Calculate Amounts Excluding Tax

Jomablue automatically calculates tax on Products and Items where applicable. Therefore, the prices you enter into Jomablue must be exclusive of tax.

These amounts should be rounded to 4 decimal places. 

Why 4 Decimal Places?

Although rounding to 4 decimal places is less common, it allows Jomablue to more accurately calculate Tax totals. Rounding errors (in fractions of cents) can occur in financial systems, and Jomablue is no exception. Using 4 decimal places reduces the likelihood of significant rounding errors when adding multiple items to a cart and applying various discounts to each item. 

Calculate the excluding Tax pricing using Excel or Google Sheets

If you want to remove 10% Tax (as with Australian GST), represent that as a decimal of 1.1 (which is 110% of the base number). For 20% tax, you would use 1.2, and so on. 

To calculate the price excluding tax, divide the total amount by 1.1. For example, if the tax-inclusive value is $425.00 in cell A3, use the formula: =A3/1.1

This calculation results in $386.36 excluding tax. However, we need to round it to 4 decimal places. This can easily be done with the ‘Increase Decimal’ and ‘Decrease Decimal’ buttons in Excel and Google Sheets.

After rounding, you will arrive at $386.3636, which is the amount excluding tax.

Product per Order Limit

Setting a Product Limit per Order helps restrict the number of Products that can be added to a single Order.

For example, you might want to limit each order to a maximum of 20 products to ensure fairness for everyone purchasing tickets, preventing a single order from buying up all the available tickets. 

Please note that this limit does not stop someone from checking out multiple times using the same order details or credit card. Therefore, it's important to consider this limit carefully. If you’re unsure, it’s advisable to set a higher limit (e.g., 50 or 100). 

Setting the limit too low (for example, to '1')  will force customers to check out multiple times if they wish to purchase on behalf of colleagues. This can cause duplicate order data, making administration more challenging. Additionally, it may frustrate users and increase the likelihood of order abandonment.