Registration Sites

A registration Site is the access point for people to register for your event. Configuration is available under Registration > Configuration.

Below is an overview of the elements you can edit. Please note that any changes take effect immediately upon saving, so proceed with caution.

• Title: This refers to the Title of the Site. It’s best to keep it concise, as it may wrap depending on the user’s device.
• Slug: This is the URL suffix of the Site. It is the part that appears at the end of the URL that’s shared publicly (e.g., https://acme.jomablue.com/reg/store/attendee).
• Slugs must be unique across all your events, meaning you cannot reuse the same slug for different years. However, as your next event approaches, you can edit the previous year’s slug to free it up for use.
  IMPORTANT: Don’t change the slug if the URL has already been shared, as this can result in users accessing the wrong link.
• Description: A brief Site description. We recommend up to 300 characters.
• Site Header: Use an image of 1200x200px in either JPG or PNG format. This will serve as the leading banner on the page.
• Background image: Use an image of 2400x2400px in either JPG or PNG format. The background will resize depending on the device, so a solid colour or repeating pattern is ideal. For additional information see the section Creative Requirements in this article.
• Purchasing Terms Text: This is a brief statement related to the financial transaction. It should be concise, not a full set of terms and conditions (these can be linked in the footer). Below this text, there will be a mandatory “I Accept” checkbox. Here are some examples:
  • I have read and understood the terms of my purchase (link below) and I am willing to proceed.
  • I understand the event Terms and Conditions, including the cancellation policy, and I am willing to proceed.
• Active:
• • Yes: Visitors can access this Site
  • No: Visitors can't access the Site and will receive a default ‘try again later’ message.
• Products available on this site: Add products for display on this Site. Note that a product can exist on multiple Sites.
• External links: Click the Manage External Links button to manage the External Links at the footer of the Site. For additional information see the section Add External Links to Sites and Registration Pages in this article.

Example of the Site:

Create a Registration Site: Paid & Free

There are 2 types of Registration Sites: Paid and Free. If attendees need to purchase something to enter the Event, create a Paid Registration Site. If no payment is required, create a Free one.

Follow these steps to start creating:

1. Navigate to Registration > Configuration
2. Click on the Sites tab
3. Select the New Site button
4. Choose Online Store for a Paid Registration site or Online Free Registration for a Free Registration Site

Once you have selected the desired option, you'll see a screen like this:

      5. Fill in the elements accordingly.

Steps in building a Registration Site

Both Paid and Free Registration Sites must include the following elements:

1. Create Custom Fields
2. Create Categories
3. Create Admissions
4. Provide Registration Form
5. Add Products
6. Create Registration Site
7. Add Items (Optional)

Note: Additional steps are required to create a Paid Registration site. They are detailed in the Additional Steps for Paid Registration Site section below.

1. Create Custom Fields

Custom fields allow you to customise a Registration Form with unique questions for each Admission type.

NOTE: Custom field keys are case-sensitive. Ensure that all keys are lowercase.

To create Custom Fields:

1. Navigate to Event Configuration > Settings > Custom Fields > New Custom Field Definition
2. Fill out the necessary fields:
   

• • Key
  • Label
  • Available in Vendor Lead Export
  • Editable on a Person Record
  • Is this a required field in the portal?
  • Type
  • Show in merge tags available in the Email Template editor
  • Validation

       3. After filling in these fields, save your custom field

2. Create Categories

To enable Categories:

1. Go to Event Configuration > Categories
2. Enable the relevant Categories (typically Staff, Delegates, and Exhibitor Categories, but others may be included as needed).
3. Alternatively, create a new Category as required
   
   

3. Create Admissions

When a person purchases a Product during the ordering process, that Product is linked to an Admission. Admissions grant access to an event and can assign a Person to specific Categories and ask a Person any custom registration questions you want.

1. Navigate to Registration > Configuration > Admission > New Admission
2. Fill out the necessary fields: 
   • Name
     
   • Description
     
   • Taxes
     
   • Categories
     NOTE: For each ticket type for the event, you'll need to create an Admission. After creating each admission type, build the Registration Form for each Admission.
3. Click Add/Edit Fields at the bottom of the Admission
4. Drag and drop the required Fields into the form
   
5. Save your progress

TIP: Rename each Header Field to reflect how you want it to display. (e.g., "Basic Information" or "Additional Information")

4. Provide Registration Information

After a successful purchase from a Site, a Person can activate their Registration for the event. This is the process where they provide their details or the details of the person attending the event.

1. Navigate to Registration > Configuration > Registration
2. Complete the Registration Information

• • Upload a Background Image
  • Add a Registration Header
  • Add External Links
  • Create Registration Terms Text
  • Confirmation Message

5. Create Products

People select a Product to attend your event. They can purchase one or many Products in an Order. Each attendee must select and register a Product. For additional information see the article: Products.

NOTE: Each Admission you have created needs to be turned into a Product.

1. Navigate to Registration > Configuration > Products > New Product
2. Fill out the following fields
   
   
   • Name
   • Description
   • Admission
   • Type
   • Price
   • Inventory
   • Items
     
     
3. Ensure you Save once done populating

6. Create Registration Site 

Once you have created your Custom Fields, Categories, Admissions and Products, you are ready to create your Registration Site.

1. Navigate to Registration > Configuration > Sites > New Site
2. Populate required fields:

• • Title
  • Slug
  • Description
  • Purchasing Terms Text
  • Store Header image
  • Background image
  • Type
  • Active
  • Allow checkout by invoice
  • Display Mode
  • Products available on this site
  • Product per order limit
  • External Links

          3. Click Save once finished

7. Add Custom Items (optional)

When setting up your registration you have the option to add custom items. An example of an item could be one water bottle to be provided to the first 100 delegates.

1. Navigate to Portal > Items
2. Click New Item
3. Name your Item and add a short description. You can now see your Item in the Items section.
4. Navigate to Registration > Configuration > Items and set your ‘Global Stock Levels’. This is your total amount of items available.
5. After setting up Products, you will now be able to add your Item to each product by clicking the Add Item

Additional Steps for Paid Registration Sites button

If you are building a Paid Registration Site, below are 2 additional steps you need to accomplish on top of the steps laid out above:

1. Configure Taxes

Jomablue supports the configuration of no tax, single tax or multiple taxes applied (e.g., State and Federal taxes). The most common is a single tax applied to Admission to your event and Items sold for your event. For additional information see the article: Taxes.

1. Navigate to Registration > Configuration > Taxes
2. Select New Tax
3. Copy Australian GST (or other tax) from another event
4. Navigate to Registration > Configuration > Adjustment Fee Taxes
5. Enable Australian GST (or other tax) in the Adjustment Fee Taxes tab

2. Set up Payment Methods

While Jomablue provides a means for offering Paid Registration, we do not handle any financial transactions ourselves. These are handled by a Payment Gateway. If you have never set up a payment method before see the article: Payment Gateways.

1. Navigate to Registration > Configuration > Payment Methods
2. Add a new Gateway. The available options are:

• Braintree (by Paypal)
• Stripe

       3. Complete Payment Method

Creative Requirements

The creative requirements for a Registration Site are the following:

Generic Event Email Header

The Event Header is a generic banner displayed at the top of all generic Event Emails. The required specifications are:

• Dimensions: 600px * 100px
• File format: PNG

Note: This is also used as the Invoice Header

e-Ticket Header

The e-Ticket Header is displayed at the top of all e-Tickets. The specifications are:

• Dimensions: 1200px * 300px
• File format: PNG

Site Header

The Site Header is displayed at the top of all Registration Sites. The specifications are:

• Dimensions: 1344px * 200px
• File format: PNG

Registration Header

The Registration Header is displayed at the top of all Registration Activation Pages. The specifications are:

• Dimensions: 1344px * 200px
• File format: PNG

Background Image

The Background Image is displayed as the background of Sites and Registration Activation Pages. Note that this image can be different from Site to Site, and is also entirely optional. The specifications are:

• Dimensions: 2408px * 2408px
• File format: PNG or JPG

Note: Parts of this image may be covered so we recommend solid colours or repeated patterns.

Jomablue Online Registration URL structure

Delivering a secure environment to protect information is of the utmost importance. With this in mind, Jomablue uses the following domain structure.

Free Registration Sites

Free Registration Sites use the name of the instance followed by .rego.live in the domain name, and follow the structure below:

[Organisation Sub-domain].rego.live/

(eg: acme.rego.live or encom.rego.live)

Paid Registration Sites

Sites use the domain name of the instance and follow the structure below:

[Organisation].jomablue.com/reg/store/[site name]

(eg: acme.jomablue.com/reg/store/[site name] or encom.jomablue.com/reg/store/[site name])

Passing String Variables

You can pass URL Query string variables into a Free Registration Site, which can then be used to assign People to different Categories, and different events, or to send customised confirmation emails.

For example, a roadshow could use a single Registration Site, but by utilising specific custom URLs, we can pre-fill the registration form for a particular city or category and send tailored confirmation emails accordingly.

Preview Sites / Site URLs

To Preview Sites:

1. Navigate to Configuration > Sites tab
2. Click View Site to open the Site in a new tab

This allows you to preview the Site and copy the URL if desired

Add External Links to Sites and Registration Pages

External Links can be included in the footer of Sites and Registration Activation pages. Each Site and Event can feature unique links.

Important:

• Any additions or removals of external links from a Site or Page will take effect immediately
• External links will be displayed from left to right in the footer of the Site or Page, in the order they were added
• All external links will open in a new tab or window
  
  
  

Add a new External Link to a Site or Registration Page

To add a new External Link to a Site or Registration Page, follow these steps:

1. Navigate to the desired Site or Registration Page in Jomablue
2. Click on the Manage External Links button.
3. Click the Add External Link button
4. Enter the Label and URL for your External Link. The Label is the text that will appear on your Site/Page, and the URL is the destination of the link.
5. Press Save to add the link to your Site/Page
   
   
   

Add an existing External Link to a Site or Registration Page

If an External Link already exists on another Site or Page, you can easily add it to the current Site or Page. To do this, follow these steps:

1. Navigate to the Manage External Links view
2. Click on All External Links
3. Click on Add to Event Store (Note: “Event Store” is the name of the Site where the link will be added; this will vary depending on the destination).
4. If desired, edit the Label and URL of your External Link. Please note that these changes won’t affect the External Link as it appears on other Sites or Pages.
5. Click Save to add the link to your Site or Page
   
   

Tip:

Since attendees must purchase a Product before they can view the External Links in the footer of the Registration Activation page, you may want to tailor these links specifically for “Attendees” of the event rather than using generic public links.

Custom CSS Styles for Sites

Jomablue does not currently support custom styling of Sites, however it can be customised with the Theme section and Advanced Theme using JSON variables.

Advanced customisation Theme

A Registration Site can be customise using the Basic Theme Settings or the Advanced Theme Settings

Basic Theme settings allow you to change the colour of UI Panels, Backgrounds and fonts.

Advanced Theme Settings allow you to fine tune the elements on the registration site by changing the JSON variables.

Adding Custom Font to Registration Site

For example you can add custom font faces by adding the URL where they are hosted and referencing the Font name in the font variables:

• Insert the Custom Font Hosted URL to the Json Code "custom-font-faces". Example :  "custom-font-faces": "https://customfontfacesURL...." .
• Once the Hosted URL is added, you can then add the Font Name to either the "body-font'" "title-font", etc. Example: "body-font" : "Roboto , sans-serif"

Add Front Chat to a Registration Site

Jomablue offers integration with Front, enabling Live Chat features during Site and Registration processes.

About Front

Front is a platform that allows you to manage all your customer conversations in one place. It provides a shared global inbox for handling customer interactions across various channels, including social media, email, SMS, and Jomablue.

Integrate Jomablue with Front

To add Front Chat to an inbox in Front, you’ll receive a specific code to place on your website. Within this code, you can find the chatID located under the section titled Code Snippet. This chatID (e.g., 6b27d34ce68dbc4b7be26a136e18b2dd) should be entered into Jomablue–do not input the entire code snippet.

To add the chatID(s), follow these steps:

1. Log into Jomablue
2. Select your Event
3. Navigate to the Configuration Page of the Registration section located in the left menu
4. Click on the Integration tab, where you'll find fields for entering the Front Chat ID fields for Sites and Registration

Segment Sites and Registration Chat

Jomablue allows you to segment Site and Registration chat channels so that incoming requests can be handled by the appropriate internal team. Alternatively, you can configure Front to handle all incoming chat messages within a single channel.

If you prefer to segment Sites and Registration chats to different teams, create two distinct Front Chats in different channels, and paste the corresponding chat IDs into Jomablue.

If you wish to use a single channel in Front, enter the same Chat ID in both fields in Jomablue.

Note: If either field (Sites or Registration) is left blank, the chat will not load for that specific section of Jomablue. For example, you can choose to load Front Chat on Sites without enabling it for Registration.

Remove Front Chat

If you no longer want to display the chat widget on Sites or Registration, delete the chat IDs from their respective fields and press Save.
Once the fields are cleared and saved, the chat icon will no longer appear on the Sites or Registration pages. Here is an example:

Add Google Analytics Cross-Domain Linking to Registration

Note: To utilise Google Analytics and Cross-Domain Linking, you must have a Google Analytics account and your website must already be set up.

To enable Google Analytics (GA) cross-domain linking, follow these steps:

1. Navigate to Registration > Configuration
2. Click on the Integration tab. You'll find a section with the Google Analytics logo, along with two fields (GA Property ID and GA Configuration) that you need to fill out (see below):
   
   
   

Add-Ons

An Add-on allows registered attendees to purchase additional items for the event, such as a T-shirt or Gala Dinner Ticket.

An attendee may wish to add to their order after initially purchasing a ticket for your event, or you may not have offered those items at that time.

Once an Add-on is created, you can send a link to the person to complete the checkout. Upon payment confirmation, the Item is automatically added to the person's profile, which can even be done on-site at the event.

Create an Add-on offer

Please note: the Item and Person must exist before creating the Add-on offer.

1. Navigate to Add-ons
2. Select New Add-on
3. Search for a Person by First or Last Name
4. Press Add Item and select which Item you want to offer (add one at a time, but you can add multiple)
5. Enter the Price excluding tax for that item. If tax applies, it will be added to the total price when the person redeems the Add-on.
6. Enter the Min (minimum number they can purchase)
7. Enter the Max (maximum number they can purchase)
8. Enter the Default (default quantity for the user)
9. Press Add. The offer will be added to the Add-on list
10. Set an Expiration Date/Time. The Add-on can't be redeemed after this time
11. Press Create Add-on. Your created Add-on offer will appear at the top of the list
12. You can now press the Pages icon under the Link for that Add-on to share with the person

Tip: Copy the link to check how it will appear to the person

Understanding Min/Max/Default

Using a combination of minimum, maximum, and default quantities can streamline the checkout process for People while enforcing ordering limits. Here are some examples:

a) Single Gala Dinner Ticket: If a person is offered only one Gala Dinner Ticket, the quantity (QTY) fields will be disabled. When the person proceeds to pay, a single gala dinner ticket will be added to their entitlements.

• Min = 1
• Max = 1
• Default = 1
  
  

b) T-shirt Purchase Option: A person can purchase between 1 and 5 T-shirts. They can adjust the quantity anywhere from 1 to 5.

• Min = 1
• Max = 5
• Default = 1

c. Gala Dinner Tickets and T-shirts: A person can order up to 2 Gala Dinner Tickets and up to 2 T-shirts, but no default quantity will be displayed. The person is required to set the quantity for each item, which can range from 0 to 2.

• Min = 0
• Max = 2
• Default = 0

What will a person receive?

After following the provided link, that person will be taken to the Add-On Configuration screen, where they can set quantities based on the minimum, maximum, and default limits before checking out with a credit card.

How do I know if a Person has purchased an Add-on?

Once a person successfully checks out with their credit card, the Add-on will be marked as “Redeemed” in the Add-on list, making the offer unavailable for further use.

Additionally, the details of the Add-on order will appear under Orders.

Notes:

• Only use Add-ons if you're charging a price for an item. For providing access to an item without payment, add it directly to the Person’s record.
• Coupons don't apply to Add-on offers
• Add-ons must adhere to Global Item Inventory counts. If an Item is marked "sold out", any unredeemed Add-ons will not be redeemable, and a "Sold Out" message will be displayed.
• Add-ons can't be checked out via 'Pay by Invoice’
  
  

Paid Registration Launch Checklist

Event Settings

1. Ensure that the two creative assets are loaded
2. Verify the “Email from” address and timezone

Admission

1. Check that the name and description are easily readable
2. Confirm that Form fields for each Admission are populated properly

Products

1. Verify the Name and Description of each Product
2. Ensure the Base Price is not 0 and is formatted to 4 decimal places
3. Check that Tax is applied to the Admission

Sites

1. Confirm that header and background images are loaded
2. Ensure that Site Terms have been added
3. Verify that the Site is Active
4. Ensure Products have been added to the Site
5. View the Site
6. Check the External Links are visible in the Site footer
7. Add a Product to cart
8. Proceed to the Billing page, and confirm that credit card fields load as expected

Registration

1. Verify that the creative is loaded
2. Ensure Registration Terms are in place
3. Check the Confirmation Message
4. Review all pages for non-event-specific information (from copy and paste error)

External Links

1.  Check there are External Links associated with the event's Sites and Registration Activation pages

Payment Methods

1. Check that manual payment instructions are listed

Referenced articles