Session Check-in using Jomablue Omnia App
Getting Started
Before going onsite
Confirm the following are already set up in the Portal:
Authenticate a Device
Each device must be authenticated to your event before it can be used for scanning. You'll need the authentication QR code from the Portal.
In the Portal
On the Device
Start the Session Check-in
Once authenticated, configure the device for the correct location:
Device Screens
When using the Jomablue Omnia App, the screens displayed will vary based on the type of Session and the mode the device is in.
Unrestricted Session Check-in
If a Session is not restricted, any attendee can successfully check in. The device will display a success confirmation screen upon scanning a valid badge.
Restricted Session Check-in
For Restricted Sessions, the device will display different screens depending on whether the attendee is entitled to attend:
| Scan result | What it means | Action required |
|---|---|---|
| Success | Attendee is entitled to attend | Allow entry |
| Warning | Attendee is NOT entitled to attend | Direct attendee to the Help Desk |
Onsite Operations
Check-out Mode
Check-out mode allows staff to record when attendees exit a session. A single device can handle both check-in and check-out.
When to use check-out
When NOT to use check-out
To switch to check-out mode:
Restricted Sessions and Override Mode
For Restricted Sessions, the Jomablue Omnia App will automatically validate attendee eligibility at the point of scan. If an unauthorised attendee attempts to check in, a warning screen is displayed.
Override Mode allows staff to manually permit an unentitled attendee into a Restricted Session. This feature must first be enabled in the Portal before it can be used on the device.
To enable Override
To disable Override
Reconfigure a Device to a Different Location
If a device needs to be reassigned to a different location during the event:
Before each Session opens
Run through these checks before attendees arrive at the door:
Troubleshooting
| Issue | Likely Cause | Fix |
|---|---|---|
| No Sessions showing on the Device | Session not linked to the correct Location in the Portal | Verify in Portal that the Session is assigned to the correct Location |
| QR code expired during setup | QR code refreshes every 15 seconds | Return to Portal → Settings → Omnia and scan the latest code |
| Check-out toggle not visible | Log Exit not enabled for this Location | Enable Log Exit in the Portal for that Location |
| Override toggle not visible | Override not enabled in the Portal | Enable the Override setting in the Portal first |
| Override button not appearing on device | Session is outside the check-in buffer or has ended | Override is only available during the check-in buffer and while the Session is ongoing |
| Attendee scanned to wrong Session | Wrong Location selected on Device | Exit Mode → Enter PIN → reselect correct Location |
Frequently Asked Questions
Does the Device need to be online at all times during scanning?
A stable connection is strongly recommended. Test connectivity in the specific room before the Session opens, as venues often have dead spots. Configure a backup Wi-Fi network on the device as a precaution. If connectivity cannot be guaranteed, the app supports Offline Mode, which allows scanning to continue without an active connection. Ensure all scans are synced to the Portal at the end of the Session to keep attendance records accurate.
Can one device handle both check-in and check-out for the same session?
Yes. A single device at a location can toggle between check-in and check-out modes using the button on the Device screen.
An attendee got a warning on the restricted session scan. What do I do?
Direct the attendee to the Help Desk. Do not allow entry unless you are authorised and Override Mode is appropriate to use. Tap OK on the device to acknowledge the warning.
Can I use Override Mode for every restricted session warning?
No. Override should only be used when an authorised representative is present on-site and has approved the exception. Disable Override immediately after use.
The Device is showing the wrong Session. What happened?
The Device displays Sessions based on the Location selected. If the wrong Session is showing, the Device may be assigned to the wrong Location, or the Session may not be linked to the correct Location in the Portal. Exit Mode, enter the PIN (found in Portal → Settings → Omnia) and reselect the correct Location.
Do I need to manually switch Sessions on the device between back-to-back Sessions?
No. The Jomablue Omnia App automatically displays the current active session for the selected Location based on the event schedule. No manual switching is needed.
What happens if I scan an attendee badge at the wrong location?
The attendance record will be logged against the incorrect Session. This affects reporting accuracy and session validation. Always verify the correct Location is selected before scanning begins.
The QR code disappeared before I could scan it. What do I do?
The authentication QR code refreshes every 15 seconds. Return to Portal → Settings → Omnia tab and scan the latest code displayed. You can also generate a new one using the Generate New QR Code button.
Can multiple Devices be authenticated using the same QR code?
No. Each device requires its own QR code authentication; one scan per device.
What's the PIN to exit mode and reconfigure a device?
The PIN can be found by navigating to Settings and then Omnia from the Jomablue Portal. Use this PIN to exit the current mode and reassign the device to a different Location.
Can the warning message shown on restricted session scans be changed?
Yes. The text displayed when an unauthorised attendee scans — for example, "See information desk" — can be customised with any message that suits your event's operational needs.
