Session Check-in using Jomablue CX
Session check-in using Jomablue CX lets you record attendee participation at specific sessions during your event. On-site staff scan attendee badges using the Jomablue Omnia App on a CX Device positioned at the session entry point.
The Jomablue Omnia App is available on both iOS and Android devices. Each scan is instantly recorded against the correct Session and Location in Jomablue Portal.
Getting Started
Before going onsite
- Confirm the following are already set up in the Portal:
- Sessions have been created and linked to their correct Locations
- Session tracking and access settings are configured
"Jomablue Managed Device" is set to No in Event Settings (required for QR code authentication)
Authenticate a Device
Each device must be authenticated to your event before it can be used for scanning. You'll need the authentication QR code from the Portal.
In the Portal:
- Go to Settings
- Select the Omnia tab
- Locate the authentication QR code
- The QR code refreshes every 15 seconds
- Each device requires its own QR code scan. One QR code authenticates one device
- Select Generate New QR Code if needed
- The QR code refreshes every 15 seconds
On the Device:
- Open the Jomablue Omnia App
- Tap Scan QR Code
- Scan the QR code displayed in the Portal
- Select your Event
Note: Authentication requires the QR code. Being logged into an account is not sufficient; the device must be authenticated via QR code to connect to the correct event instance.
Start the Session Check-in
Once authenticated, configure the device for the correct location:
- Select Session as the mode
- Select the Location (the room where the Session will run)
- Tap Start Session Check-in
- Begin scanning attendee badge QR codes
Notes:
- Selecting the correct Location is critical. If the wrong Location is selected, check-ins will be recorded against the incorrect session, resulting in inaccurate attendance data and reporting errors.
- The device will automatically display the active Session for that Location based on the event schedule; no manual session switching is required.
Onsite Operations
Check-out Mode
Check-out mode allows staff to record when attendees exit a session. A single device can handle both check-in and check-out.
When to use check-out:
- When you need to track how long attendees stay in a session
- When using Inferred Session functionality
When NOT to use check-out:
- When only entry tracking is needed
To switch to check-out mode:
- Tap the check-out toggle button on the device screen
- Scan the attendee badge QR code as normal
Note: Check-out mode is only available if Log Exit has been enabled for that Location in the Portal.
Restricted Sessions
If a Session has access restrictions applied, the Jomablue Omnia App will automatically validate attendee eligibility at the point of scan.
| Scan result | What it means | Action required |
|---|---|---|
| Success | Attendee is entitled to attend | Allow entry |
| Warning | Attendee is NOT entitled to attend | Direct attendee to the Help Desk |
If a warning appears, tap OK to acknowledge and do not allow entry unless it’s confirmed that the attendee is allowed entry. In this instance, Override Mode can be used (see below).
Override Mode
Override Mode allows staff to manually permit an unentitled attendee into a Restricted Session. This feature must first be enabled in the Portal before it can be used on the device.
To enable Override:
- Tap the three dots (⋯) in the top-right corner of the device
- Toggle Override On
- A clear indicator will appear on screen confirming Override is active
- Scan the attendee badge to allow entry
To disable Override:
- Tap the three dots (⋯) in the top-right corner
- Toggle Override Off
Note: Override should only be active when an authorised representative is present. Disable Override immediately after use to prevent unauthorised access. If the staff member at the door is not authorised to make override decisions, do not enable this mode.
Reconfigure a Device to a Different Location
If a device needs to be reassigned to a different location during the event:
- Tap the three dots (⋯) in the top-right corner
- Select Exit Mode
- Enter PIN: 2007
- Select the new Location
- Tap Start Session Check-in
Before each Session opens
Run through these checks before attendees arrive at the door:
- Device is authenticated and showing the correct event
- Correct Location is selected on the Device
- Active Session is displaying correctly on the Device screen
- Device has a strong Wi-Fi connection (test in the specific room; venue dead spots are common)
- Backup Wi-Fi network is configured on the Device
- Check-out mode is toggled correctly for this Session (on or off as needed)
- Override Mode is off unless an authorised representative is present
Troubleshooting
| Issue | Likely Cause | Fix |
|---|---|---|
| No Sessions showing on the Device | Session not linked to the correct Location in the Portal | Verify in Portal that the Session is assigned to the correct Location |
| Device won't authenticate | "Jomablue Managed Device" is set to Yes | Go to Portal → Event Settings → set Jomablue Managed Device to No |
| QR code expired during setup | QR code refreshes every 15 seconds | Return to Portal → Settings → Omnia and scan the latest code |
| Check-out toggle not visible | Log Exit not enabled for this Location | Enable Log Exit in the Portal for that Location |
| Override toggle not visible | Override not enabled in the Portal | Enable the Override setting in the Portal first |
| Attendee scanned to wrong Session | Wrong Location selected on Device | Exit Mode (PIN: 2007), reselect correct Location |
FAQ
Q: Does the Device need to be online at all times during scanning?
A: A stable connection is strongly recommended. Test connectivity in the specific room before the Session opens, as venues often have dead spots. Configure a backup Wi-Fi network on the device as a precaution.
Q: Can one device handle both check-in and check-out for the same session?
A: Yes. A single device at a location can toggle between check-in and check-out modes using the button on the Device screen.
Q: An attendee got a warning on the restricted session scan. What do I do?
A: Direct the attendee to the Help Desk. Do not allow entry unless you are authorised and Override Mode is appropriate to use. Tap OK on the device to acknowledge the warning.
Q: Can I use Override Mode for every restricted session warning?
A: No. Override should only be used when an authorised representative is present on-site and has approved the exception. Disable Override immediately after use.
Q: The Device is showing the wrong Session. What happened?
A: The Device displays Sessions based on the Location selected. If the wrong Session is showing, the Device may be assigned to the wrong Location, or the Session may not be linked to the correct Location in the Portal. Exit Mode (PIN: 2007) and reselect the correct Location.
Q: Do I need to manually switch Sessions on the device between back-to-back Sessions?
A: No. The Jomablue Omnia App automatically displays the current active session for the selected Location based on the event schedule. No manual switching is needed.
Q: What happens if I scan an attendee badge at the wrong location?
A: The attendance record will be logged against the incorrect Session. This affects reporting accuracy and session validation. Always verify the correct Location is selected before scanning begins.
Q: The QR code disappeared before I could scan it. What do I do?
A: The authentication QR code refreshes every 15 seconds. Return to Portal → Settings → Omnia tab and scan the latest code displayed. You can also generate a new one using the Generate New QR Code button.
Q: Can multiple Devices be authenticated using the same QR code?
A: No. Each device requires its own QR code authentication; one scan per device.
Q: What's the PIN to exit mode and reconfigure a device?
A: PIN is 2007. Use this to exit the current mode and reassign the device to a different Location.
