Jomablue CX
- Quickly and easily manage arrival for events of any style or size
- Deliver a lightning-fast arrival experience
- Choose between Badgeless check-in or select from various badge styles suitable for your event, such as Name Label or Name Badge
- Become truly mobile delivering events anywhere in the world with online and offline modes
- Reduce the number of staff needed for event check-in
For a quick start, please see these videos:
Effortless Event Check-In with Jomablue CX
How to manage check-in from your iPhone or iPad with Jomablue CX
Software and Hardware Requirements
- Apple iPhone or iPad running iOS 15 or newer
- Jomablue CX app (available free in the Apple App Store)
- Printers: for additional information, please see the article: Jomablue Event Kit.
Badges, Labels and Badgeless options
Jomablue CX provides the following options based on your events’ requirements:
- Name Badges: customisable (branded) paper stock that can be attached to a lanyard, with an option for double-sided printing
- Name Labels: adhesive name labels that can be used independently or affixed to a backing card
- Badgeless Check-in: recording attendees’ arrival without printing labels or badges
For additional information, see the section below: Print labels and badges.
Security Features
For security purposes:
- There is no option to export lists or bulk import people via the Jomablue CX appIn offline mode, data is encrypted and securely stored on the device. Users can choose to purge this data.
- All data is deleted when the app is uninstalled
- Two-factor authentication is enabled by default, so keep your phone nearby while logging into
- Jomablue CX
- Always log out of Jomablue CX if you won't be interacting with it for a while
Reporting and Insights
Jomablue CX features a real-time counter and bar graph to display check-ins versus registrations. For more in-depth insights and reporting, please log into the Jomablue Portal. Note that checking people into a badgeless event still counts as a "badge print," and this will be reflected in all insight and reports within Jomablue.
Setup Jomablue CX for your event
- If using your own iPhone or iPad, download the free Jomablue CX app from the App Store
- Open the Jomablue CX app
- Enter your platform URL, which will be your instance name
e.g., yourinstancename.jomablue.com - On the login page, enter your email and password for your instance within the Jomablue portal
- If attendees are self-serving please enable the “Self Check-in Mode” option prompted when logging in
Note: To enable/disable this mode, you must log out and back in, due to the way Jomablue CX encrypts your data for Self Check-in - Go to the Upcoming Events
Note: Jomablue CX has a max of 10,000 attendee records per event, this is not flexible - if your event has more than 10,000 attendees please contact Jomablue tab and download your event - Select your event
Check people in
- Select the QR code button to scan attendees’ e-Tickets using the device's camera; or
- Use the search bar to find an attendee and check them in manually
Note: search for attendees by first name, last name, full name, email address, or company.
Add people via the Jomablue CX app
To add a new attendee on-site, select the People icon in the top right corner
When adding people manually or checking people in offline, ensure you swipe down to refresh the attendee list for data synchronisation
Note: People added through your Portal are automatically synced to all Jomablue CX apps with your event downloaded on the device. Syncing occurs regularly.
Print labels and badges
- Connect printers and adjust badge layouts by selecting the Settings cog in the top right corner
- Select Badge Printing
- Connect your printer and update your badge design
- Easily toggle Badge design settings as needed
Note: See Add Custom Fields to Name Badges and Name Labels below to print categories or other custom fields. - Test print your badge design by selecting Print Test Badge at the bottom of the screen
Note: When using Jomablue CX Name Labels and Name Badges, a recommended distance of at least 3 metres between your printer and the IOS device running Jomablue CX. This allows attendees sufficient time between getting their e-Ticket scanned and their badge printed, ensuring a smooth check-in process.
Add Custom Fields to Name Badges and Name Labels
To include custom field data on a Name Badge or Name Label:
- In your Jomablue Portal, define a custom field under Settings in your event
- Navigate to the CX Custom Fields tab and select the desired Custom Field for printing on the left, centre, or right side of the Name Badge or Name Label
Note: A maximum of 3 custom fields can be printed on Jomablue CX Name labels and Name Badges - In Jomablue CX on each device, enable the required Left, Centre or Right Custom Field (see below)
- Ensure this Custom Field is filled by updating People records manually or via an import
Note: Category Codes defined within Jomablue Categories apply only to Smart Badges. If using Jomablue CX for Name Badges or Name Labels, you must add Custom Fields to print on the badge or label.
Enable Custom Fields to print in Jomablue CX
- Open the Jomablue CX app
- On the events selections screen, select Settings (the cog at the top right)
- Select Badge printing
- Choose Edit Badge Design
- Select Elements (bottom right)
- Enable the Left Custom Field, Center Custom Field or Right Custom Field as needed and place in the desired location and update the element settings
- Press Save on the Badge Design screen
Notes:
- If using your own device, install the app in advance of your event
- Jomablue CX is limited to events of less than 10,000 people. Events exceeding this limit will not download to your device.
- We recommend downloading your event the night before the event to allow for your check-in data to be loaded
- When your event is finished, it will automatically be moved into the Past Events tab
Go onsite with a Jomablue Event Kit
For information on setting up Jomablue CX with your Event Kit, please see the article: Jomablue Event Kit.
