Jomablue CX

• Quickly and easily manage arrival for events of any style or size
• Deliver a lightning-fast arrival experience
• Choose between Badgeless check-in or select from various badge styles suitable for your event, such as Name Label or Name Badge
• Become truly mobile delivering events anywhere in the world with online and offline modes
• Reduce the number of staff needed for event check-in

For a quick start, please see these videos:

Effortless Event Check-In with Jomablue CX

How to manage check-in from your iPhone or iPad with Jomablue CX

Software and Hardware Requirements

• Apple iPhone or iPad running iOS 15 or newer
• Jomablue CX app (available free in the Apple App Store)
• Printers: for additional information, please see the article: Jomablue Event Kit. 

Badges, Labels and Badgeless options

Jomablue CX provides the following options based on your event's requirements:

• Name Badges: customisable (branded) paper stock that can be attached to a lanyard, with an option for double-sided printing
• Name Labels: adhesive name labels that can be used independently or affixed to a backing card
• Badgeless Check-in: recording attendees’ arrival without printing labels or badges

For additional information, see the section below: Print labels and badges.

Security Features

For security purposes:

• There is no option to export lists or bulk import people via the Jomablue CX app.
• In offline mode, data is encrypted and securely stored on the device. Users can choose to purge this data. 
• All data is deleted when the app is uninstalled
• Two-factor authentication is enabled by default, so keep your phone nearby while logging into Jomablue CX
• Always log out of Jomablue CX if you won't be interacting with it for a while

Reporting and Insights

Jomablue CX features a real-time counter and bar graph to display check-ins versus registrations. For more in-depth insights and reporting, please log in to the Jomablue Portal. Note that checking people into a badgeless event still counts as a "badge print," and this will be reflected in all insights and reports within Jomablue.

Set up Jomablue CX for your event

1. If using your own iPhone or iPad, download the free Jomablue CX app from the App Store
2. Open the Jomablue CX app
3. Enter your platform URL, which will be your instance name
   e.g., yourinstancename.jomablue.com
4. On the login page, enter the email and password for your instance within the Jomablue portal
5. If attendees are self-serving, please enable the “Self Check-in Mode” option prompted when logging in
   Note: To enable/disable this mode, you must log out and back in, due to the way Jomablue CX encrypts your data for Self Check-in
6. Go to the Upcoming Events
   Note: Jomablue CX doesn't have a fixed maximum number of Person records. Actual capacity depends on the number of Categories and Custom Fields assigned to each Person - more of either means fewer total records the event can support. As a reference point, approximately 6,000 Person records will typically download and perform reliably; contact Jomablue to confirm capacity for larger or Category/Custom-Field-heavy events before your event date.
7. Select your event
8. Check people in
   • Select the QR code button to scan attendees' e-Tickets using the device's camera; or
   • Use the search bar to find an attendee and check them in manually
     Note: search for attendees by first name, last name, full name, email address, or company.

Add people via the Jomablue CX app

1. To add a new attendee on-site, select the People icon in the top right corner
2. When adding people manually or checking people in offline, ensure you swipe down to refresh the attendee list for data synchronisation

Note: People added through your Portal are automatically synced to all Jomablue CX apps with your event downloaded on the device. Syncing occurs regularly.

Reverse a check-in

To reverse a check-in made by mistake:

1. Open the person's Person record
2. Select the three dots (More) in the top right
3. Select Reverse Check In

Print labels and badges

1. Connect printers and adjust badge layouts by selecting the Settings cog in the top right corner
2. Select Badge Printing
3. Connect your printer and update your badge design
4. Easily toggle Badge design settings as needed
   Note: See Add Custom Fields to Name Badges and Name Labels below to print categories or other custom fields.
5. Test print your badge design by selecting Print Test Badge at the bottom of the screen

Notes:

• The only QR code that can be printed on Name Badges and Name Labels is the attendee's Jomablue QR code. QR codes from other sources, such as LinkedIn or another event platform, can't be imported or printed, as Jomablue has no visibility or control over data generated outside its platform.
• Custom fonts can't be used on Name Badges and Name Labels. If your event requires a custom font, consider Smart Badges, which support custom fonts. See the article: Jomablue Smart Badge.
• When using Jomablue CX Name Labels and Name Badges, a recommended distance of at least 3 metres between your printer and the IOS device running Jomablue CX. This allows attendees sufficient time between getting their e-Ticket scanned and their badge printed, ensuring a smooth check-in process.

Reprint a badge or label

Jomablue CX prints one badge or label per check-in. Scanning a checked-in attendee's e-Ticket again won't print another.

To reprint a badge or label for someone already checked in:

1. Use the search bar to find the attendee and open their Person record
2. Select Reprint badge

You don't need to reverse their check-in first.

Add Custom Fields to Name Badges and Name Labels

To include custom field data on a Name Badge or Name Label:

1. In your Jomablue Portal, define a custom field under Settings in your event
2. Navigate to the CX Custom Fields tab and select the desired Custom Field for printing on the left, centre, or right side of the Name Badge or Name Label
   Note: A maximum of 3 custom fields can be printed on Jomablue CX Name Labels and Name Badges
3. In Jomablue CX on each device, enable the required Left, Centre or Right Custom Field (see below)
4. Ensure this Custom Field is filled by updating People records manually or via an import

Note: Category Codes defined within Jomablue Categories apply only to Smart Badges. If using Jomablue CX for Name Badges or Name Labels, you must add Custom Fields to print on the badge or label.

Enable Custom Fields to print in Jomablue CX

1. Open the Jomablue CX app
2. On the events selections screen, select Settings (the cog at the top right)
3. Select Badge printing
4. Choose Edit Badge Design
5. Select Elements (bottom right)
6. Enable the Left Custom Field, Center Custom Field or Right Custom Field as needed, place in the desired location and update the element settings
7. Press Save on the Badge Design screen

Notes:

• If using your own device, install the app in advance of your event
• Jomablue CX doesn't have a fixed maximum number of Person records. Actual capacity depends on the number of Categories and Custom Fields assigned to each Person. As a reference point, plan for up to approximately 6,000 Person records per event, and contact Jomablue to confirm capacity for larger or Category/Custom-Field-heavy events.
• We recommend downloading your event the night before the event to allow for your check-in data to be loaded
• When your event is finished, it will automatically be moved into the Past Events tab

Go on-site with a Jomablue Event Kit

For information on setting up Jomablue CX with your Event Kit, please see the article: Jomablue Event Kit.

Referenced articles