Jomablue Event Kit
Jomablue Event Kit is a self-contained kit used for Name Labels, Name Badges or Badgeless event check-in. Benefits of the Jomablue CX Event Kit:
- Quickly and easily manage arrival for events of any style or size
- Deliver a lightning-fast arrival experience
- Choose between Badgeless check-in or select from various badge styles suitable for your event, such as Name Label or Name Badge
- Become truly mobile delivering events anywhere in the world with online and offline modes
- Reduces the number of staff needed for event check-in
For a quick start, please see these videos:
Effortless Event Check-In with Jomablue CX
How to manage check-in from your iPhone or iPad with Jomablue CX
Kit Contents
- 2 x iPad Mini (with Jomablue application preloaded)
- 2 x printers
- Cellular connectivity (Global Roaming available on request)
The kit operates independently of the venue, eliminating the need for venue internet connections. Simply turn it on and get started.
The Jomablue CX mobile app offers different event check-in options based on the type of Event Kit you order:
- Print Name Labels (adhesive labels) using a Brother printer
- Print Name Badges (fanfold continuous paper stock) using a Zebra printer
- Utilise Badgeless check-in mode.
The Jomablue CX mobile app is designed to work alongside the Jomablue Portal using a web browser. It is advisable to have a laptop or desktop computer for any necessary adjustments to your event settings.
Kit Dimensions
The Event Kit is housed in a hard case, approximately the size of standard carry-on luggage. The dimensions are as follows:
- Case dimensions: 56 x 31 x 24cm.
- Weight: 12.5 KG
Power
The iPads and Brother printers run on battery power, lasting at least 10 hours with moderate use. Please note that Zebra printers require AC power.
Charge both iPads and Brother printers in the evenings before the next event day to ensure they are ready for us.
Data Consumption
Jomablue-provided Event Kit iPads come pre-configured with active 4G Cellular Data. The data is only intended to be used for the purpose of running the Jomablue CX app. Please refrain from utilising the iPads as a hotspot for personal devices and/or uses. If utilising your own devices for a typical event with 250 attendees, they will use approximately 8 megabytes of data per device.
User Accounts
To log into Jomablue CX you must have an active Jomablue account with the appropriate permissions. To log into the Jomablue CX app, use the same credentials that you use to log into your Jomablue Portal. Contact the account owner of the Jomablue Instance if you require support on your permissions.
Security
- Two-factor authentication is enabled by default, ensure your phone is nearby when logging into Jomablue CX.
- If an iPad owned by Jomablue is lost, please contact us immediately at support@jomablue.com
- Always log out of Jomablue CX if you won't be interacting with Jomablue for an extended period.
Reporting and Insights
Jomablue CX features a real-time counter and bar graph to display check-ins versus registrations. For more in-depth insights and reporting, please log into the Jomablue Portal. Note that checking people into a badgeless event still counts as a "badge print," and this will be reflected in all insight and reports within Jomablue.
Printing Name Labels
Name Labels are cut to size by the Brother printer itself. It is recommended to allow a 2mm bleed when designing any backing cards for use with the stickers.
Important:
- The paper rolls included with a brand new Brother QL-820NWB printer are incompatible with Jomablue CX and the Event Kit, and cannot be used.
Using the Event Kit
- If you’re using a Jomablue Event Kit, open the case and remove one iPad and one Printer from the same side of the case. Ensure the blue labels on the back of each device match (e.g., "iPad 1" and "Printer 1").
- Turn on the iPad by pressing the power button until the Apple logo appears. Then, power on the printer by pressing the left most button on the front panel.
- Once the iPad has booted up and you see the home screen, open the Jomablue CX app. If the Jomablue CX app is not installed, please contact Jomablue via support@jomablue.com
- Enter the name of your instance in the first prompt, followed by your username and password. Jomablue will send an SMS containing a 4-digit verification code to the mobile number registered with your account. You will need to enter this code to verify your login.
- Select your event from the list displayed on the screen.
- To print badges, setup your printers by following the relevant article:
Self Check-In mode
To run the Event Kit in Self Check-In mode:
- To operate the Event kit in Self Check-in Mode, this option is only available during the login process of the Jomablue CX App
Note: if you are already logged in. Please log out and follow the prompts on the screen to enable Self Check-in Mode - Position the iPad on a desk stand so that Attendees can easily scan their e-Tickets without touching the iPad.
- When attendees scan their e-Tickets, their badges will be automatically printed (unless badgeless check-in is enabled) and they will be checked in to your event
Maximise your Jomablue Event Kit
If you’re considering using Jomablue’s Event Kit as a comprehensive solution for enhancing the check-in process at meetings, dinners, or single-stream conferences, here are some tips to help you get the most out of the technology:
Set expectations
Clearly communicate pre-event how the e-Ticketing technology works, so people are aware of what to expect upon arrival. On the event day, use signage to guide attendees, with messages like “Have your e-Tickets ready,” “Scan your e-Ticket here,” and “Collect your name badge here.”
Assigning a staff member to assist attendees in preparing their e-Tickets before reaching the check-in scanners can significantly streamline the process.
Send e-Tickets via SMS the morning of the event
The best time to send attendees their e-Tickets is shortly before their arrival. Sending a link via SMS ensures that guests can easily access their e-Tickets and reduces the likelihood of important messages getting lost in their email inbox.
Advantages of e-Tickets include:
- Significantly reducing the incidence of lost tickets
- Safeguards attendee privacy
- Streamlines the ticketing process
- Assists with data issue management. Attendee details are included in the e-Ticket, allowing event organisers to quickly identify and correct any inaccuracies in Jomablue CX.
Design your arrival flow
The first step in designing an effective arrival flow is to map out the access points. Consider where attendees are likely to enter and where you want them to arrive. Position your Event Kit to guide attendees along this path.
Next, set up rope and posts to visually direct arrivals to their intended destinations. During busy times, use longer rope and post configurations to accommodate more people in a single-file line. This strategy helps reduce crowding around the e-Ticket scanner.
Position your e-Ticket scanners within 3 meters of the printers to ensure effective bluetooth connectivity. After scanning an e-Ticket, attendees should take a few steps before receiving their name badge. This allows the printer the necessary time (just 3 seconds) to print the label. The goal is to have their credential lanyard ready as they approach the collection area.
Finally, once you have designed your arrival flow, walk through your event check-in space as an attendee would. Time yourself: how long does it take? Is it clear where attendees should go next?
Allocate staff to where you need them
The Event Kit is designed to support a full year of event activity. Whether hosting larger meetings of up to 700 guests or small gatherings of 50 people, you can create an impressive welcome experience. Simply scale the technology according to your needs by adding more scanners, printers, and staff.
For the best experience during larger events, allocate staff as follows:
- At the entrance: Have staff ask attendees to have their e-Tickets ready. They can also guide people into the rope and post pathways and maintain the flow of movement.
- Scanning e-Tickets: Depending on the number of Event Kits you are using, determine how many staff members are needed to scan e-Tickets and welcome guests.
- Attaching name stickers: Assign two staff members per printer to attach name stickers to backing cards and lanyards and pass them to guests as they approach. This helps move larger groups into the event more quickly.
For smaller events with limited resources:
- Reduce the number of staff to just a couple of people
- Use Jomablue Lite Kiosk Mode so attendees can scan their own e-Tickets upon arrival
- Instruct attendees to collect their badges directly from the printer as they pass through
Regardless of event size, be sure to brief staff to be enthusiastic and cheerful to create a personal experience, maintain energy, and keep attendees moving. A single person stopping can create a bottleneck, so the key to a super-efficient arrival process is to keep everyone in motion.
Go onsite with Jomablue CX
For further information on setting up Jomablue CX with your Event Kit, please see the article: Jomablue CX.
Go onsite with a Jomablue Event Kit
The day before the event
Ensure your IOS devices and printers are turned on and fully charged.
Log in:
- Open the Jomablue CX app on the compatible IOS device
- Enter the name of your Instance (also known as the sub-domain or your organisation name) that you use to log in to Jomablue on your desktop
Note: Make sure the keyboard autocorrect does not change the instance name you entered - Enter the email address and password you use to log in to Jomablue
- Input the 4-digit verification code sent to the mobile number registered to your account
- Select the correct event from the list that appears on the screen
Test print a badge:
- Select your event within the Jomablue Instance
- Search for your own name then tap Print Badge under your Person record
- Repeat this on each iPad and ensure the badge layout/configuration is consistent across all badges
Errors or issues:
- For additional information, please see the article: Jomablue CX and Event Kit troubleshooting
For non-urgent enquiries, contact us at support@jomablue.com
On event day
- Ensure all IOS devices are turned on and fully charged
- Ensure all printers are turned on and fully charged
- Enter the correct Instance, login, and select your event
- Re-check connectivity by printing your badge from each iPad
- Check in and print your attendees’ badges
Operating Instructions:
- To check a person into your event, scan their e-Ticket by tapping the Scan button in the middle of the top of the main screen in Jomablue CX. This will display their Person record on the right-hand panel of the screen.
- Tap the Print Badge button at the bottom of the Person record on the right side of the screen to print their badge and check them into the event.
- If the person does not have an e-Ticket, you can search for them instead. Use the Search bar at the top left of the screen to look them up by first and/or last name and then tap on their name to open their Person record.
- Follow the steps above to print their badge
- If the person does not appear in the search, they need to register for the event. This is best done on a laptop via the Jomablue Portal, but it can also be done in Jomablue CX. Tap the button in the top right of the screen, fill out the form with the person’s details, select the appropriate categories, and tap Save and Print at the top right of the screen to save their record and print their badge.
Paper Stock (Name Labels)
- The following paper types are available from Officeworks or good stationery stores:
- DK-22205 (White Paper Stickers)
- DK-22113 (Transparent Paper Stickers)
Purchasing hardware to build your own Event Kit
You can purchase and create your own Event Kit. All necessary hardware and consumables can be obtained from common retail and online stores.
Apple iPad Mini
While iPad Mini is the model used in the Event Kits Jomablue provides, the Jomablue CX app runs on iPhones, iPad Mini and full-size iPads.
- 2 x iPad Mini 4 version or higher (recommended)
- Must be equipped with 4G/Cellular capabilities and a SIM card with a 4G data plan (Jomablue does not support running the Event Kit on Wi-Fi only)
- Must run iOS 15.0 or later
- Jomablue CX app installed (available in the App Store)
- Must be paired with a Brother label printer (listed below)
Brother Label printers (for Name Labels)
- 2 x Brother QL-820NWB or QL-820NWBc Label Printers (available online or in major retailers)
- Requires Rechargeable Li-Ion Battery Base (product code PA-BU-001, available online)
- Printer media must be Brother DK-22205 adhesive Label Rolls (white paper)
Zebra Label printers (for Name Badges)
- 2 x Zebra Label Printers (available online or in major retailers):
- ZD-421 (over bluetooth) - Part Number: ZD4A042-D0PW02EZ
- ZD-621 (over bluetooth and wifi) - Part Number: ZD50043-T06C00FZ
- ZD-500 (over wifi) - Part Number: ZD6A142-32EF00EZ
- Zebra printers have several part numbers within the model ranges, these specific part numbers are crucial. Some may support bluetooth but only for configuration and not printing over bluetooth. What you're looking for is:
- If you're looking to support Bluetooth printing for ease of onsite setup, ensure it supports MFI connection or bluetooth in additional to BLE.
- Ensure you're choosing a 203dpi model (higher DPI is not supported)
- The setup of Zebra printers involves quite a few steps and depending on the model, you may need a laptop, USB cable and some Zebra software. Some models have a built in screen which can facilitate the setup without a laptop.
Travel Case
- Jomablue Event Kits use a hard-shell travel case or similar. This is not mandatory; you can choose a shipping case if that suits your needs better.
