Registration Communication

Change the Registration Confirmation Message

This message will be displayed when a user completes their registration for your event. All registrants will see the same confirmation message. The designated area below supports a custom Registration Confirmation message. 

Go to:

• Registration > Configuration 
• Update the field Confirmation Message

Example:

Note: There are no dynamic variables available. The example includes {{Your Event Name}}, which is expected to be replaced with your actual event name before saving it into Jomablue.

Change the Duplicate Warning Message

If an attendee attempts to register with details that are already registered or have been entered differently compared to their last registration, a duplicate warning message will be displayed. 

The duplicate warning message includes two parts:

• A general warning message indicating a duplicate registration attempt
• A specific message identifying which field differs from the attendee's previous registration (for example, if the mobile number entered is different)

This message can also be customised in the same way as the Confirmation Message.

Go to:

• Registration > Configuration
• Update the field Duplicate Warning Message

Add to iCal/Calendar Links

With numerous email platforms available, creating a generic “Add to Calendar” button has become increasingly complex. People may access their calendar via various platforms, including Outlook Web App, Outlook Desktop, Outlook Mobile, Gmail via Outlook, Gmail via Chrome, etc.

While Jomablue supports a simple link to a hosted iCal (.ics) file, we recommend using the following service and their Direct URL Method:

AddEvent Website:

https://www.addevent.com/

Direct URL Method:

https://www.addevent.com/api/direct-url-method,

Alternatively, you can include an HTML link to an .ics file in the Registration Confirmation Message. However, keep in mind that not all client devices support this, and the .ics file is not editable once added to a user’s calendar.

Registration Confirmation Emails

When using Jomablue Online Registration, a Registration Confirmation Email is automatically sent out to Registrants upon successful registration. These emails can take two forms:

• Default Registration Confirmation Email
• General Campaign triggered upon the registration of a Product

Default Registration Confirmation Email

The Default Registration Confirmation Email is sent automatically to Registrants after they complete their Registration. This email is not configurable and includes the following fields as provided during the registration process:

• Name
• Occupation
• Company/Organisation
• Email
• Mobile
• Order
• Product

Notes:

• The Occupation, Company/Organisation, and Mobile fields will not appear if they are empty (for example, if they were not set as required fields in the registration form)
• The Default Registration Confirmation Email contains a unique Support Request link that directs the user to a Support Request page, where they can submit inquiries. These requests will be recorded in Jomablue under Support Requests

Disable the Default Registration Confirmation Email

When a new event is created, the default Registration Confirmation Email is automatically enabled. Although this email cannot be configured, it can be disabled for the entire Event.

Follow these steps to disable it:

1. Log into Jomablue
2. Select the desired Event
3. Navigate to Event Configuration > Settings
4. Under the Email and SMS section, set the Send default confirmation email toggle to No
   
   
   

Create a Custom Registration Confirmation Email

To send custom Registration Confirmation Emails, you can use Triggered Campaigns.

To create them:

1. Ensure the default Registration Confirmation Email is disabled so your attendees don't receive two different emails
2. Create one or more Email Template/s to be sent out as Registration Confirmation Email(s). Note that these must be the Event General type of Template. For additional information, see the article: Email Templates.
   

Track Marketing Campaigns

Jomablue supports the use of tracking parameters in both Online Free Registration and Online Paid Registration. Using these parameters allows you to identify the source of each Registration/Order, which can help assess the effectiveness of your marketing campaigns, sales representatives, and more.

Tracking parameters

Tracking parameters take the form of key=value pairs. Keys and values can include letters, numbers, and underscores (note that they are not case-sensitive). Some common use cases include:

• Tracking multiple campaigns: You can use tracking parameters to identify individual marketing campaigns. For example, if you want to track the effectiveness of various eDM campaigns, you can use the key "edm" and assign values like "edm01," "edm02," etc. to differentiate each campaign.
• Tracking multiple sales representatives: You can also use tracking parameters to identify individual sales representatives. For example, use the key "sales_rep" with values "rep01," "rep02," etc. or names like "roger," "billy," etc.

Tracking parameters do not need to be created beforehand. Just add them to the Site URL, and they will be associated with each Order submitted with those parameters.

For both Online Free Registration and Online Paid Registration, these key=value pairs are available in a bulk export. In the case of Online Paid Registration, these pairs are also accessible as Custom Fields and can be viewed in the Advanced tab of individual Orders.

Create tracking parameters

Jomablue Online Registration supports the use of tracking parameters via URL parameters in an Online Site URL. To include tracking parameters, append a '?' character at the end of the site URL, followed by the first key=value pair. Additional key=value pairs must be separated with '&' characters.

For example, you can include the key=value pairs "edm=edm01" and "sales_rep=rep02" in the following format:

https://acme.jomablue.com/reg/store/demo-store?edm=edm01&sales_rep=rep02

Orders placed through this Site URL will have two Custom Fields attached, named "edm" and "sales_rep." The values for these fields will be "edm01" and "rep02," indicating that the source of this particular sale was the eDM "edm01," and it came from sales representative "rep02".

Note: The key "coupon" is reserved and cannot be used as a tracking parameter, as it is designated for applying Coupon Codes. Tracking parameters and Coupons can be used simultaneously via URL parameters, but ensure that each parameter is separated by an '&' character.

Track your campaigns

You can obtain the data captured by these Order Custom Fields to track your marketing campaigns and sales representative performance in two ways:

• Viewing individual orders (Online Paid Registration only): You can view the Custom Fields associated with a specific Order by navigating to the Order in Jomablue and clicking on the Custom Fields tab, where the parameters will be listed.
• Bulk exporting (All Online Registration): Trusted-finance and trusted-admin users can download a comprehensive list of all Registrations/Orders and their Custom Fields. To download this report, navigate to Registration > Financial Reports, locate the Order Custom Fields section, and click on Download Reports.

View Marketing Campaigns

If Marketing Campaign and/or other URL parameters are included, they will appear under the Custom Field tab of an order in Jomablue.

To view these details:

1. Go to the Order
2. Click Custom Fields

3. In Custom Fields, you can see the key and the value for each of the URL parameters that were included when the order was placed.

Share Terms and Conditions on a Registration Site

While preparing your registration Terms and Conditions, it’s advisable to inform your attendees about how they can manage their personal data when using Jomablue Community.

There are two main components to Event Registration Terms and Conditions:

• Registration Terms Text
• Externally linked Terms and Conditions and/or Privacy Policy

Registration Terms Text

This is the text that attendees must accept in order to complete their registration. The Registration Terms Text appears during the confirmation stage of the Registration process, and users are required to check the "I Accept" box to submit their registration. Typically, this text will refer to the external Terms and Conditions, which are linked in the footer of the page.

See the image below for a view of the confirmation stage, with the Registration Terms Text highlighted:

External Terms and Conditions

The second component is the externally linked Terms and Conditions, Privacy Policy, and any other documents that attendees need to accept to register.

Note: These Terms and Conditions must be hosted externally (on your website or another third-party hosting service) and cannot be hosted on Jomablue.

See below for another view of the confirmation stage, indicating the location of the External Terms and Conditions:

Terms and Conditions of Paid Registration

When using Jomablue for Paid Registration, 2 sets of terms and conditions require acceptance:

1. Site Terms and Conditions: This includes acceptance of Sale terms, cancellation policies, and other financial details related to the order.
2. Event Registration Terms and Conditions: These refer to the acceptance of specific conditions related to the event registration. We highly recommend disclosing the use of Smart Badges, and what data is stored on them.

What do you need to provide?

For Sites:

Each Site can have unique terms and acceptance text if desired

• Link to Terms and Conditions
• Acceptance text (150 character limit)
  
  
  

For Event Registration:

Event Registration Terms and Conditions are set on a per-event basis. Regardless of the customer category or site from which a Person purchases, they will see the same Registration terms.

• Link to Terms and Conditions
• Acceptance text (150 character limit)
  
  

Notes:

• The acceptance checkbox is always unchecked; a user must check it before proceeding
• The checkbox has static text of "I accept" and can be changed under the new Localisation Label Set feature
• Clicking on the terms and conditions link will open it in a new tab or window

Examples of Event Registration Terms

It is essential to inform people about how their personal information is used at the event. Below is a sample statement regarding the Jomablue Smart Badge. Please seek legal approval from your company before using it.

You will be provided with a Smart Badge (“Badge”) to use during the Event. Wearing the Badge is a requirement onsite to identify you as an authorised attendee. The Badge contains no personal information other than what is printed on it. It includes technology that allows you to use it as a digital business card and electronic key. The organiser may require you to use it for access to Sessions and Event areas.

Exhibitors, Sponsors, the event organiser and other authorised companies at the event may provide ways for you to share your details. You do so at your own risk, and the organiser makes no representations or warranties regarding how these third parties may retain, use, or disseminate your information. If your Badge is lost or misplaced, please notify the information counter to deactivate it. After the Event, you can safely dispose of your Badge as it will no longer function.

Referenced articles