Block Types - Audience engagement

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File Download Block

Files can be made available for Community Members to download using the File Download Block on any Canvas.

An attendee can download various types of files, including:

Slides for a Presentation (on a Session Canvas)
Whitepapers or other supporting documentation for a Session or Vendor
Zip archive containing multiple files to be made available to attendees

Features

The File Download Block includes the following features:

Title: The title displayed at the top of the File Download Block (optional)
List of files: A list of the Files that have been included in this File Download Block

Example with Title, File Titles and Subtext:

Each listed File has the following structure:

File type icon: An icon indicating the file type is displayed on the left (always displays)
File title: The name given to the File. If not specified, the uploaded filename is used
File subtext: Text displayed below the File Title (optional)
File size: Displays the size of the file below the download icon
File Type: The file can be in formats such as jpg, png, gif, zip, or docx

Available interactions

The following interactions are available for the File Download Block:

Download Started (download_started)

This interaction can be stored for post-event reporting and block automation.

Block metrics are also available in a People Export. Each File Download Bock in a Community will have a corresponding column added to the report for each file.

Each column will have a header containing:

The Block ID
A "File Download" label
The filename of the file

Files can be made available for Community Members to download using the File Download Block on any Canvas.

Upload a File into the Portal

Click on Files under Community on the left-hand menu
Select Upload in the top right corner.
Select the Files you wish to download. Please note to name the file correctly as you cannot edit the file name once it has been uploaded.
Now you can proceed to add this file to a File Download Block, see instructions below.

Add File Download Block in a Community Canvas

Go to the Jomablue Portal and log in with your email address and password
Click on Canvases under Community on the left-hand menu
Select the type of Canvas where you wish to add the Block (e.g., Lobby, Session, Vendor or Page)
Locate the specific Canvas you want to edit and click Edit
Click on Layout
Within a Flex, click Add Block. A list of Blocks will appear. Select File Download Block
The File Download Block is now added to the Canvas. You can now add a Title, Configure, Automate or Delete the Block.

Configure the File Download Block

You can add files to download through the Configuration tab. First, ensure that the file is uploaded. The following fields are optional to fill:

Title: Set a title for the file; if left blank, the filename will appear by default
Subtitle: A short subtitle that appears under the title
Download filename: A filename without an extension can be set here.

Note: A file can be a document, sound, video, image and more.

Configure the number of files in the File Download Block

There is no enforced limit on the number of files that can be added to a single File Download Block.

By default, the Block displays all files, which can make the File Download Block large. You can configure the number of files to add to the File Download Block and set the number of files that can be displayed on the Block.

Example showing the display when the "maximum_displayed_files" is set to 5:

The Block height can be customised by setting how many files to show. If there are more included files than the set amount, a vertical scrollbar is shown.

This is done by following these steps:

Click on the Advanced tab of the File Download Block
Paste the following JSON in the Data field:
{"files": [ ], "maximum_displayed_files": 5}
Click Save

Note: There is no limit to the number of files that can be uploaded or their sizes, and this won't affect the performance of the File Download Block. However, to improve user experience, we recommend keeping files as small as possible, and PDF files over ZIP files wherever possible.

Live Chat Block

Live chat in virtual events allows attendees to interact and network with each other. A Live Chat Block allows attendees who have access to the Canvas to chat with one another.

Attendees can view other participants' profiles and chat directly with them on the Canvas using text, emojis, and comments as little or as often as they like.

It’s recommended to use Live Chat Block with the Live Stream, ensuring all participants are present on the Canvas at the same time, regardless of their time zones.

Note: Images cannot be loaded in the Live Chat, only texts and emojis can be used.

Features

User Profile

An attendee's full name is displayed in chat messages
Profile pictures are shown in chat messages; if a profile picture is unavailable, the attendee’s initials will be displayed instead
When an attendee changes their profile image or updates their name after sending messages in the Live Chat Block, previous messages will not be updated with the new photo or name. Only future messages will reflect the updated name or profile image

Moderating Live Chat

Undesired chat messages cannot be deleted from a Live Chat Block. However, if an attendee behaves unfavourably, they can be removed from the event, which will log them out of the Community. Their comments will remain visible, and they will be logged off in approximately 30 seconds, losing the ability to participate in the chat

Profanity Filter

A basic profanity filter is implemented in the Live Chat Block. Words matching the profanity list are automatically filtered out, however, misspelled or slightly altered versions of bad words may bypass the filter and can only be deleted by the original poster of the message.
If desired, words can be added to or removed from the profanity filter at an additional cost.

Message Retention

When an attendee loads the Chat Block/Canvas, existing messages will be displayed in the Live Chat Block, allowing them to catch up on the ongoing conversation. They can scroll up to read previous messages.
The default message retention period is seven days, but it can be increased to 15, 30, or unlimited days for an additional fee.
The history of messages in the Chat Box is not currently downloadable.

Word Limit

There is a limit of 500 words per message.

Message Actions

Attendees can delete their messages by hovering over the message and clicking on the bin icon.
Attendees can like messages from other participants in the Live Chat Block by hovering over the message and clicking the thumbs-up icon.

1:1 Chat from a Live Chat (direct messaging)

Users can initiate 1:1 chats from a live chat block by clicking on another user's name. The 1:1 Messaging Icon (located in the bottom-right corner of Community when direct messaging is enabled) is hidden until a user has at least one 1:1 chat started. The 1:1 chat will then open in a separate live chat window.
Enabling or disabling direct messaging does not affect Live Chat Block. If direct messaging is disabled and the person's profile is public, others can still see their profile but won't see a 'send message' option.

Note: There is no message alert notification when receiving a direct message. The only indicator of a new message is a small bubble above the message icon.

Person Details Modal

Clicking on another user’s name in the chat history will open a modal displaying basic details about that user and relevant actions (such as sending a message or connecting).

Available interactions

Available interactions for the Live Chat Block are:

Participated

In addition, block metrics are available in a People Export. When a Community contains one or more Live Chat Blocks, a column will be added to the report for each Live Chat Block, containing:

The Block Type
The Block ID
The name of the Block (if provided)
"Participated," indicating the column is about whether a user participated in a live chat

Each column will contain a 'Y' if the Person participated in the corresponding Live Chat.

Available interactions

Available interactions for the Live Chat Block are:

Participated

In addition, block metrics are available in a People Export. When a Community contains one or more Live Chat Blocks, a column will be added to the report for each Live Chat Block, containing:

The Block Type
The Block ID
The name of the Block (if provided)
"Participated," indicating the column is about whether a user participated in a live chat

Each column will contain a 'Y' if the Person participated in the corresponding Live Chat.

Set up a Live Chat Block

A Live Chat Block enables attendees to chat with each other in real time. To set it up, follow the steps below:

Go to the Jomablue Portal
Click on Canvases under Community on the left-hand menu
Click on the Canvas type where you wish to add the Block (e.g., Lobby, Session, Vendor or Page)
Locate the specific Canvas where the Block will be added and click Edit
Click on Layout
Within a Flex, click Add Block. Here, a list of Blocks will appear. Select Live Chat.
The Live Chat Block is now added to the Canvas. You may now add a Block Title, Configure, Automate or Delete the Block.

Configuration options

There are no configuration options available for this Block type.

Networking Block

Networking is a strong motivator for attendees to participate in events, as it creates opportunities to connect with potential allies. While face-to-face interactions or handshakes may be missing in virtual events, effective networking opportunities still exist. A Networking Block provides a space for attendees to find people with similar interests based on their registered information and actively engage in knowledge sharing or building connections.

A Networking Block allows Community Networking features to be available to attendees. Through this Block, attendees can review potential matches, initiate connections, manage connection requests, and view a list of all users who have opted in to allow Networking. The Networking Block looks like this:

Features

There are four tabs in the Networking block:

Find: This tab displays recommended people to connect with based on mutual interest
List: Attendees can browse the list of other registered attendees, searching by first name, last name, or company name. Here, they can initiate one-on-one chats by clicking the message icon or start a private conversation by selecting a name and clicking the ‘Send Message’ button
Requests: Attendees can send connection requests and check the status of their connection (approved or pending)
Connections: This shows a list of approved connections

Available interactions

Currently, no interactions are available for the Networking Block.

Different uses

Intelligent Networking

Intelligent Networking provides personalised recommendations for each user by analysing their profiles and interactions at the event and comparing them to those of other attendees.

These recommendations are presented to the user in the order of recommendation score, from highest to lowest. Users can see their recommendation score, which ranges from 0 to 100, indicating how highly they are recommended.

Recommendation Frequency

Recommendations are made for users over time. When a user first logs into Community, they won't have any recommendations. It is advisable for users to come back later to see the recommendations tailored for them. If no recommendations have been generated based on their score, users will see a random selection of up to 50 users who have made themselves discoverable in Networking.

Privacy

All users must opt into Networking through their profile settings. By default, Networking is disabled. Users have control over what information is visible in their Networking profile, including their job title and preferred contact methods.

Users can adjust their privacy settings by clicking the person Icon in the top-right corner and selecting Privacy. They have the option to enable or disable the "Discoverable in Networking" feature. When this feature is enabled, users can choose to make the following information visible:

Email address visible to approved Connections
Job Title visible in Networking
Mobile phone number visible to approved Connections

Communicating

Each user's profile will contain their preferred contact methods, which may include their email address, mobile phone number, or social media accounts like LinkedIn, Twitter, Facebook, and Instagram. Selecting a contact method will open the relevant application (e.g., an email address will open the default email client, social media accounts will open the relevant app, and phone numbers will open the dialler). On desktop or laptop devices, these will typically open in a browser.

Set up a Networking Block

Community Plus includes a Networking Block that intelligently recommends attendees for potential connections. This block displays the user’s name, profile picture, company, job title, bio, and contact information. Attendees must opt-in to become visible in the Networking feature and have full control over the visibility of their networking profile.

Steps to Add Networking Block in a Community Canvas

Go to the Jomablue Portal and log in with your email address and password
Click on Canvases under Community on the left-hand menu.
Click on the Canvas type where you wish to add the Block (e.g., Lobby, Session, Vendor or Page)
Locate the specific Canvas where the Block will be added and click Edit
Click on Layout
Within a Flex, click Add Block. Here, a list of Blocks will appear. Select Networking.
The Networking Block is now added to the Canvas. You may now add a Title, Configure, Automate or Delete the Block.

Configuration options

No configuration is available for the Networking Block.

Photo Booth Block

The Photo Booth Block offers Community audiences a fun and engaging experience during virtual or hybrid events. This block enables attendees to take photos and apply different backgrounds, frames, and stickers. Photos can be captured with any device that has a camera and internet access, without the need to install an app.

A Photo Booth Block is designed to be used together with the Photo Booth Gallery Block.

Features

Background Removal: When a user applies a background image, the original photo’s background will be automatically removed using an AI (Artificial Intelligence) background remover. If the user doesn't choose one of the offered background images, the original background of the photo will be retained.

Images containing multiple people can make it more complex for the AI to identify the primary face and effectively remove the background. The background removal process may take a few seconds, or even longer, depending on the following factors:

Complicated backgrounds
Things going on in front of the people in the photo, can hinder the AI’s ability to recognise the main subject

Customisation Options: As an organiser, you can add custom frames, stickers, and background images when configuring the Block. These will be available for attendees to use when capturing their photos.

Note: Although there is no limit to the number of backgrounds, stickers, and frames an organiser can upload, it is best to limit to 10 of each per Photo Booth for a seamless user experience.

Download Photos: Attendees can download their photos to share or post on different social media platforms such as Facebook and Instagram

Desktop Users Options: When a desktop user opens the Photo Booth and chooses to take a photo with their webcam, a dropdown menu will appear to allow them to select from multiple available cameras. This option will not appear for mobile users or for desktop users with only one camera.

Customisable ‘Disclaimer’ Text: When an attendee clicks the ‘Photo Booth Launch’ button, a modal pop-up will display the Terms Title and text, along with a checkbox that allows them to opt-in to have their image displayed in the Photo Booth Gallery.

Moderation Options: As an organiser, you have the option to moderate attendee's pictures before they are posted in the Photo Gallery Block. This can be enabled by turning on ‘moderation’ when configuring the Photo Booth Block. A submitted photo will appear in one of three states:

Private Submission: These photos are submitted where the user did not consent to have their photo added to the gallery. They can only be viewed by the portal user and won’t appear in the Photo Booth Gallery.
Visible in Gallery: These photos are submitted with consent to be displayed in the gallery and are visible in any gallery on the same canvas as the booth that created them. As the organiser, you can hide the photo using the toggle switch.
Hidden in Gallery: These photos are submitted with consent to be displayed in the gallery but are hidden from the gallery and will not be visible in Community. The organiser can reveal the photo using the toggle switch.

If the moderation is turned on, all new photo submissions (excluding private submissions) will be automatically set to "Hidden in Gallery" and require manual approval from a moderator to appear in the gallery. If moderation is turned off, all new non-private submissions will automatically be visible in the Photo Booth Gallery.

Available interactions

Available interactions for the Photo Booth Block are:

photo_created:This interaction is triggered when a user completes the Photo Booth workflow by clicking 'Finish' and reaches the stage where they can download their photo or restart the Booth flow. The interaction includes data about the Block ID, the Canvas containing it, the Cloudinary ID, and whether the photo was a public submission.

Set up a Photo Booth Block

The Photo Booth Block allows attendees to take selfies. They can customise their photos by adding backgrounds (a required step), as well as frames or stickers, without needing to download or install any app.

Go to the Jomablue Portal
Click on Canvases under Community on the left-hand menu
Click on the Canvas type where you wish to add the Block (e.g., Lobby, Session, Vendor or Page)
Locate the specific Canvas where the Block will be added and click Edit
Click on Layout
Within a Flex, click Add Block. Here, a list of Blocks will appear. Select Photo Booth.
The Photo Booth Block is now added to the Canvas. You may now add a Title, Configure, Automate or Delete the Block.
Populate each field of the block:
a. Settings
i. Call to Action (CTA) Text: You can customise the CTA text here. This is the button that is used to launch the Photo Booth.
i. Requires Moderation: If ticked yes, new photo-booth submissions require moderator approval before they are visible in the Photo Gallery
iii. Terms of Service: The Title and Text of the terms of service that are displayed when the user clicks on the Photo Booth Block.
b. Images
i. Background Images: You can upload backgrounds here. Image size must be 1000px x 1000px, in PNG format with no transparency.
ii. Sticker Images: You can upload stickers here. Image size is recommended to be 300px x 300px, in PNG format with a transparent background.
iii. Frame Images: You can upload frames here. Image size must be 1000px x 1000px, in PNG format with transparent background.

https://cdn.jomablue.com/example/example_photo_booth_assets.zip

User Experience when using the Photo Booth block

To use a Photo Booth Block, the attendee must follow the below steps:

Go to a Canvas Page of the event where the Photo Booth is located.
Click on the Photo Booth button. The naming of the block is customisable when configuring it, for example: Launch Photo Booth.
Upon clicking on ‘Launch Photo Booth’, the Photo Booth opens in a modal pop-up. The attendee will see the Terms Title and Text, and a checkbox that provides the option to opt-in to have their image displayed in the Photo Booth Gallery or not.
Clicking Continue expands the modal and displays camera settings. If they choose a webcam their browser will ask permission to use their webcam (if it hasn't already asked). Otherwise, they can upload a photo via a standard file picker.
If the attendee chooses to use the webcam, they will be able to proceed with taking a photo.
Once they have taken the photo, they can choose to use the photo or cancel and go back.
Once the user has clicked Use Photo, artificial intelligence will detect and remove the background from the person in the photo.
The attendee then can select the background, stickers, and frames.
They can add multiple stickers to a photo, and each sticker can be resized, rotated, and removed if desired.
Once the attendee clicks Complete, their image will be saved and added to the Photo Booth Gallery, if they have opted in.
An attendee can also download their image, or start the process, or simply click Finish to exit the Photo Booth Block.

Note: If the attendee has opted to have their image added to the Photo Booth Gallery, it will be visible there (to them) immediately. However, for all other users, the photo will follow standard caching rules and may take up to 2 minutes to appear.

FAQs: Photo Booth & Photo Booth Gallery Blocks

Below are some common questions organisers may encounter along with their answers:

Q. Can the Photo Booth Block and Photo Booth Gallery Block be used in separate Canvases?

A. The Photo Booth Block and Photo Gallery Block are designed to work together and cannot be used separately.

Q. What does an attendee need to use Photo Booth?

A. Attendees must meet the following prerequisites:

Be a registered attendee
Have a suitable internet connection (see below)
Have a functioning webcam
Use a modern browser (see below)

Q. How can an attendee take a photo with the Photo Booth Block?

A. To take a photo, users need to launch the ‘Photo Booth Block.’ For additional information, please see the section: User Experience when Using the Photo Booth Block above.

Q. Can attendees download their photos from the Photo Booth?

A. Yes, attendees can download their photo prior to publishing it, and they can use it as a profile photo or share it on other social media platforms.

Q. Is it possible to moderate the Photo Booth Gallery?

A. Yes, the Photo Booth Gallery can be moderated. This option can be enabled by turning on ‘moderation’ when configuring a Photo Booth Block. For additional information, see the section: Set up a Photo Booth Block section above.

Q. What happens if someone doesn’t have a webcam?

A. If an attendee does not have a webcam, they cannot take their photo. They can, however, upload their photo on the Photo Booth Block. For more information, check out the User Experience when Using a Photo Booth section above.

Q. How long does it take for a photo to appear in the Photo Gallery Block?

A. The latest photos in the Photo Booth Gallery will display once the Community page is refreshed and the cache time has expired (60 seconds). If moderation is not required, attendees will see their submitted photos immediately.

Q. Is there a limit to the number of attendees who can join the Photo Booth?

A. No, there is no limit to the number of attendees who can participate in the Photo Booth.

Q. What browser is required for attendees to use the Photo Booth?

A. Any modern and updated browser, such as Chrome, Edge, Safari, or Firefox, is suitable for participation.

Q. What happens if an attendee has low bandwidth?

A. A small pop-up message will appear in the Photo Booth Block to indicate a 'Poor Connection'.

Q. Can attendees access the Canvas while using the Photo Booth?

A. No, attendees cannot access the Canvas while using the Photo Booth. When an attendee joins a Photo Booth, it pops up as a modal, and everything is greyed out in the Canvas.

Question and Answer Block

The Question and Answer Block allows audiences to ask questions during an event. It is generally placed beside the Live Stream Block to engage the audience with the content and allow for a communication flow between the audience and the hosts.

Please note that the host is different from the presenter/speaker of the event.

A host is a person who monitors the host view and coordinates incoming questions, with the ability to view, edit, approve, remove and organise questions
The speaker/presenter is the person presenting content via a Live Stream or similar medium. The presenter may also serve as the hos,t or a different person may assume that role.

Features

The Question and Answer Block provides a native question and answers functionality within Jomablue without any third-party plug-in. Below is a list of features available in this Block:

Provides a separate Host interface
Moderation of submitted questions (with an auto-accept setting)
The ability for the host to edit questions before displaying them
Attendee voting on submitted questions
Ability to answer questions in text format via the Questions and Answer Block itself

Available interactions

Available interactions for the Question and Answer Block are:

voted_for_question: Recorded when a user votes for a question in the Suggested tab. Interaction data includes the Question and Answer question ID.
submitted_question: Recorded when a user submits a question. Interaction data includes the Question and Answer question ID.

Workflow of a Question and Answer Block

Questions within the Question and Answer Block can have one of the following states:

Pending: A newly submitted question awaiting approval by the host; it is not visible to attendees
Suggested: A submitted question that has been approved by the host and is available for voting by other users. This status can be automatically enabled by selecting the "Automatically Approve" setting during setup. For more information, check out the Set up a Question and Answer Block section.
Accepted: A question that has been accepted and will be answered by the host or presenter of the session. This can be skipped by enabling the "Automatically Accept" setting when configuring the Q&A Block.
Answered: A question that has been answered by the host or presenter, either during the session stream itself or through the Block in text form.
Rejected: A question that was rejected by the host. It is invisible to normal users.

Host a Question & Answer

A host is responsible for reviewing, editing, managing, and collecting questions for the speaker. A host can be either a speaker or a different person as well.

As a host, you can access the Tools page to manage questions and answers, as shown below:

There are two ways to access the Tools page. You can either:

Log in to the Community using your credentials
Expand the left-hand menu
Click on your name provided at the top of the menu bar
Select Tools

Or you can directly link hosts to their Tools page in an email or campaign. The structure of the URL of the Tools page is as follows:

https://{instance}.jomablue.com/community/{event_id}/tools

e.g., https://acme.jomablue.com/community/22/tool

On the Tools page, hosts can view the list of Question and Answer Blocks. By selecting a Block, hosts can see the questions and take actions to manage them, as shown in the image below.

Submit & edit questions in host mode

As a host, you can edit questions and change their statuses. The status can be:

Pending
Suggested
Accepted
Answered
Rejected

For more status information, please check out the Question and Answer Block section.

If no suggested questions are being received by the audience, the host can submit the questions themselves. The host can also disable suggested questions for the Block or handpick certain questions from the chat block or from an in-person/hybrid event.

In case the ‘anonymous questions’ is enabled, the host has the option to hide the questioner’s name. If the ‘anonymous questions’ is not enabled, the first and the last name is shown below.

Moderate pending questions

The host is responsible for managing pending questions by either accepting, editing, or marking them as ‘accepted’ or ‘suggested.’

Note: When new questions are suggested and added to the Pending questions view, a badge will appear on the Refresh button to indicate to the host that there are new Pending questions. This facilitates the host to avoid constantly monitoring the view.

Monitor suggested questions

Suggested Questions are available for Community users to vote on, and the Host can transition them to Accepted based on their scores, as shown below.

Manage accepted questions

Once questions are accepted, they will be available for the presenter to answer. The Host should monitor these questions and mark them as answered once the Presenter has answered them, or move them back to pending status if required.

Manage answered questions

After marking a question as answered, the host has the option to edit the question to add a text summary of the answer.

Use cases of managing Question and Answer

Moderate Question and Answer by a Dedicated Host

When the host of the Question and Answer Block is not the same person as the speaker/presenter in the accompanying live stream session, the host moderates and selects questions to provide to the presenters for answering.

General Configuration

The general configuration in this case is:

Automatically approve submitted questions: disabled
Automatically accept newly suggested questions: disabled
Initial View - Suggested Questions
Show Suggested Questions View: enabled
Suggest a Question: enabled
Show Accepted Questions View: enabled
Show Answered Questions View: enabled

You can configure these settings when setting Question and Answer Block, for more information check out the Set up a Question and Answer Block section.

Workflow

The workflow in this case is:

Users suggest questions via the Suggest a Question box
The host moderates the suggested questions:
- Can use "Mark as Suggested" to add Pending questions to the Suggested Questions view, where other users can vote on them
- Can use "Mark as Accepted" to mark the most voted-for Suggested Questions as Accepted, indicating they are ready to be answered by the presenter(s)
  - Can also directly mark Pending questions as Accepted to fast-track them
Questions in the Accepted view can be viewed directly by the presenters or communicated via other means by the host to the presenters
Questions that have been answered by the presenters can be marked as Answered
- Optionally, the host can add a text summary of the answer to the Question itself via the Edit button

Submit a Question and Answer via other Channels

Questions for this session can be submitted through methods other than the “Suggest a Question” feature, such as a Live Chat Block or a custom registration field.

General Configuration

The general configuration in this case is:

Automatically approve submitted questions: disabled
Automatically accept newly suggested questions: disabled
Initial View: Accepted Questions
Show Suggested Questions View: disabled
Suggest a Question: disabled
Show Accepted Questions View: enabled
Show Answered Questions View: enabled

Workflow

The workflow in this case includes the following steps:

Users submit questions via the alternate channel
The host adds chosen questions directly to the Accepted view using the "Add a Question" box in the host view
Questions in the Accepted view can be viewed and answered by the host
Once a question has been answered by the presenters, it can be marked as Answered
Optionally, the host can add a text summary of the answer to the Question using the Edit button

Set up a Question and Answer Block

A Question and Answer Block allows attendees to ask questions during a virtual or hybrid event, allowing a host (or hosts) to answer the attendees’ questions.

Steps to Add Question and Answer Block in a Community Canvas

Go to the Jomablue Portal and log in with your email address and password
Click on Canvases under Community on the left-hand menu
Click on the Canvas type where you wish to add the Block (e.g., Lobby, Session, Vendor or Page
Locate the specific Canvas where the Block will be added and click Edit
Click on Layout
Within a Flex, click Add Block. A list of Blocks will appear. Select Question and Answer.
The Question and Answer Block is now added to the Canvas. You may now add a Title, Configure, Automate or Delete the Block.

Configure the Question and Answer Block

The block configuration contains useful field labels that explain the functionality of each toggle. Configuring these toggles can change the experience for Community Members or Hosts. For example, specific configurations may allow a session to run without a host (in scenarios where a single speaker is presenting and handling everything). Alternatively, if there is a host curating questions for on-stage speakers, a specific configuration is available to support that. For additional information, please see the section: Host a Question & Answer and use cases above.

1. Submission and Approval Settings

Hosts

Hosts are considered the 'coordinators' of incoming questions. They can view, edit, approve, remove, and order questions. While there is typically one host, multiple hosts can manage a single Question and Answer Block. To host a Question and Answer Block, a host or hosts must:

Be a person attending the event
Be logged into the Community
Access their hosted Question and Answer Block by navigating to their profile.

Note: For additional information, please see the section: Host a Question & Answer and use cases above.

Automatically approve submitted questions

When enabled, submitted questions are automatically approved. This setting is toggled off by default.

Automatically accept newly suggested questions

This setting allows suggested questions to be immediately accepted. Approved questions will bypass the suggested questions list and go directly to the accepted question list. This is toggled off by default.

2. View Settings

Select Initial View

This is the view attendees see when the block first loads on a canvas. By default, the "Suggested Questions View" is selected. However, there may be situations where you prefer attendees to view Accepted or Answered Questions first.

For example, after a live event has concluded, setting the default view to 'Answered' along with a recording of the live stream could enhance the audience experience.

Show Suggested Questions View

The view allows users to suggest questions, view a list of suggested questions, and vote on them. This is toggled on by default.

Suggest a question

The host can choose to accept or decline suggested questions submitted by attendees. Suggestions can also be collected from other sources, such as the Live Chat Block, or prepared in advance.

This feature is enabled by default. If disabled, attendees can only view accepted questions on the canvas and will not have the option to suggest questions.

Suggest a question text

This text is optional and appears directly above the input field on the Block. For example,

“We welcome all your feedback; please submit a question or feedback about today’s session.”

Anonymous questions

Allow attendees the option to submit questions without their names being displayed publicly.

Highlight the first question

By default, this feature is enabled. The first question in the accepted question list is highlighted to indicate the "current question".

Note: The background colour used here is based on the 'Primary Colour' set in the event theme, which must contrast with the 'Primary text' colour.

3. Advanced Settings

Height

You can adjust the height of the Question and Answer Block here. Multiple values can be added, separated by commas, for responsive design. If no specific height is set, the Block will default to 500 px in height.

Maximum questions displayed

This setting is applicable only for events with over 10,000 people. The default is already set to accommodate most events, ensuring an efficient and optimal user experience. If there’s a possibility that an event will exceed 10,000 people, Jomablue will provide guidance on the best value for this setting.

FAQs: Question and Answer Block

Below are some common questions organisers may come across and how to resolve them.

Q. Can a single person host multiple Questions and Answers Block?

A. Yes, a single person can host multiple blocks. To do this, they should navigate to "Tools" within the Community, where they will see all the blocks they are hosting. For additional information, please see the section: Host a Question & Answer and use cases above.

Q. How long does it take for a question to display for all the attendees?

A. The Jomablue Q&A block uses caching to support large-scale interactions. Due to caching mechanisms, it’s common for users to receive content updates at different times. When a question changes statuses, it may take up to 60 seconds for it to be displayed to everyone. Therefore, different community members viewing the Question and Answer Block may see questions appear at different times within that timeframe.

Q. How can a host access the Tools page?

A. There are two ways to access the Tools page, you can either:

Log in to the Community using your provided credentials
Expand the left-hand menu
Click on your name provided at the top of the menu bar
Select Tools

Alternatively, you can directly provide hosts with a link to their Tools page in an email or campaign.

Q. Can a presenter also be the host of the Question and Answer Block?

A. Yes, the presenter can serve as the host of the Question and Answer Block.

Q. Can you highlight specific questions?

A. You can only highlight the first question in the accepted questions list to indicate the "current question". For additional information, please see the section:Set up a Question and Answer Block above.

Quick Survey Block

A Quick Survey Block allows you to place one or multiple quick survey-style questions on a Canvas. This Block is designed to measure overall event or session satisfaction, providing users with an easy-to-answer survey experience. The Quick Survey Block supports a simple 5-star rating system that users can click to submit. The more stars selected, the more positively the users responded to the survey.

Features

Multiple questions can be added to a single Quick Survey Block

Upon submitting an answer to any question in a Quick Survey Block, a custom success message can be displayed

Use-case example of Quick Survey Block:

Secondary question text can be included as optional helper text beneath the main question
Once a user submits a response in a Quick Survey Block, they will be unable to resubmit their response. Their browser will store the individual response and display it again if they return to the Canvas containing that Block.

Note: If the user clears their local storage or views the Block on another device, they will be able to submit another response

Benefits of using a Quick Survey Block

The Quick Survey Block has the following benefits:

Ease of use: The survey is quick and easy to use as users only need to click on the stars to provide their feedback
Visual medium: The star system provides a tactile visualisation for collecting feedback
Easy to analyse: Each star corresponds to a weighted scale that can be converted into numerical data, making it convenient for generating reports
Interactive: Users can express their satisfaction or dissatisfaction with the session

Available interactions

Available interactions for the Quick Survey Block are:

Response Submitted (response_submitted)

All responses are recorded as Block Interactions. The interaction data includes the question UUID, text, and the response given. This interaction can also be stored for post-event reporting and block automation.

Additionally, block metrics are available in a People Export. When a Community contains one or more Quick Survey Blocks, a column will be added to the report for each question in all Quick Survey Blocks. For example, if a Community has 8 Quick Survey Blocks with 2 questions each, a total of 16 columns will be added.

Each Column has a header containing:

The Block Type
The Block ID
The name of the Block (if provided)
The Question Text

Set up a Quick Survey Block

A Quick Survey Block allows you to place one or more quick survey-style questions on a Canvas in a Block.

Go to the Jomablue Portal
Click on Canvases under Community on the left-hand menu
Click on the Canvas type where you wish to add the Block (e.g., Lobby, Session, Vendor or Page)
Locate the specific Canvas where the Block will be added and click Edit
Click on Layout
Within a Flex, click Add Block. Here, a list of Blocks will appear. Select Quick Survey.
The Quick Survey Block is now added to the Canvas. You may now add a Title, Configure, Automate or Delete the Block.
Populate each field of the Block:
a. Description - An optional message such as ‘Post Session Survey’ can be added here. It will appear above the list of questions.
b.Success Message - A success message appears after the submission has been made. A success message can be customised, for example, ‘Thanks, have a great day’. If left blank, it defaults to ‘Thanks for providing your feedback!’.
  c. Questions - you can add one or more questions to the survey here. For each question, these are the following fields:
i. Question Text - The text of the question itself
ii. Question Type - Currently only 5-star ratings are available
iii. Secondary Question Text (optional) - It’s a helper text that can be displayed below the
main question text.
  iv. Question UUID - This is automatically generated upon saving and it’s not editable

Vendor Lead Capture

Vendor Lead capture is the contact information of a prospective customer that is gathered when they click on an online advertisement. The Vendor Lead Capture Block is a configurable Block that can be placed on any Canvas, meaning it is not limited to just a Vendor Canvas; it can also be placed on Session or Lobby Canvases.

Features

Vendor Lead Capture Blocks always feature a Button that captures the Person using the Block as a Lead.

Additionally, these Blocks can be configured to allow a Person to include a message when submitting their lead, and the option to include "Tags" to indicate their level of interest in a product or specify which product they are interested in.

Notes:

The Vendor must be visible in the Community for leads to be captured
If multiple Vendor lead capture blocks are assigned to the same Vendor, you need to identify where they came from. In the Block Configuration, add a note to the "default note" field describing the source. For example, if Vendor has both a "Contact me" and a "Subscribe to our newsletter" Vendor Lead Capture Block, you add a note associated with these use cases.

Available Interactions

Sometimes, a person may submit a Vendor Lead Capture multiple times during an event - either to add more notes or select different Tags. The following interactions will be recorded when a Lead already exists for a Person:

The time when they first captured themselves as a Lead (the lead creation time) will be retained
The time when they first captured themselves as a Lead (the last modification time) is also recorded
Any new Tags selected by the Person will be saved and added to the existing tags. If a previously selected Tag is not chosen again, it will remain in place.
Any new Notes added by the Person will be added to the end of the existing Notes

Set up a Vendor Lead Capture Block

Go to the Jomablue Portal and log in with your username and password
Go to the Community section on the left-hand menu bar. Click on the Canvas
Click on the Canvas where you want to add ‘Vendor Lead Capture’ Block
Click on the Layout Editor
Click on Add Block. A list of Blocks will appear, choose Vendor Lead Capture Block.
The Vendor Lead Capture Block is now added in the Canvas. You can now add a Title, configure, automate or delete the block.

Configuration Options

In addition to the customisable fields listed above, the Vendor Lead Capture Block features the following configuration options:

A Vendor Lead Capture Block has a number of optional, configurable fields, including:

Select Vendor: Choose the vendor here
Description: Plain text displayed below the Heading (optional)
Tags heading: If Tags are enabled, this heading appears above the Tag checkboxes (optional)
Allow Adding Tags: If you enable the "Allow Tags" option, you can configure one or more Tags for selection by the Lead when they submit their Vendor Lead Capture. These Tags will be indicated in your Vendor Lead Capture Export. An example of how Tags look in the Vendor Lead Capture Block can be seen below:
Allow Adding Message: A toggle option that allows the Person to include a free-text message when submitting their Vendor Lead Capture
Button label: The label on the button to submit the Vendor lead capture (required)
Button Full Width/Wrap Text: Determines if the Block is to display in a way that wraps the button label over multiple lines
Privacy warning text: A text that warns the Person that their details will be shared with the Vendor (optional)
Success message text: The text displayed to the person after successfully completing the Vendor lead capture form (required)
Default Note: If configured to allow a Person to leave a message, then a "Default Note" will be attached to the start of the message the Person leaves. It helps indicate which Block the lead was captured from in the Vendor Lead Export.
Button Full Width/Wrap Text: This option enables the Block to display in a way that wraps the button label over multiple lines:
Without this option enabled, a longer button label will display in a single line, like this in Community:

Video Tables Block

A Video Table Block is a platform for live video chat, allowing attendees to engage in discussions and interact visually with other attendees through their webcam and audio capabilities, all without the need to install or download any software. It allows attendees to join a live video chat on a Canvas page. It’s a great way to show the ‘human side’ of an event and its attendees.

Features

Control over Date/Time: You can set the visibility of the block on Canvas for a selected timeframe
Regional Setting: The region can be adjusted to align with the actual event location (e.g., if the event is in Singapore, select the Singapore region; if more European attendees are expected, choose a European region). This helps reduce the distance between the servers and the attendees, increasing the quality of the experience.
Configurable Block Height in pixels: The block’s height on the Canvas can be configured. By default, it is set to 560 pixels.
Unlimited Video Tables: There is no limit to the number of Video Tables that can be placed within one block on a Canvas
Labels for Topics: Video Tables can be labelled with specific topics (e.g., Marketing Tools for Small Businesses) to inform attendees
Optional Images: You can use an optional image to visually represent the topic being discussed
Attendee Capacity: Each Video Table can accommodate between two to sixteen attendees. Only registered attendees of the Jomablue Community are permitted to join.
Terms and Conditions: Optional Terms and Conditions copy can be displayed to attendees before entering the table (e.g., guidelines for respectful behaviour or privacy guidelines)
Identity Display: When attendees join the video chat, their full names and avatars are displayed. If an avatar is unavailable, then attendees’ initials will be displayed instead of the avatar.
Video and Audio Control: Attendees can disable their video or mute their audio once they join the Video Table. If they hide their video, they will still be represented by their avatar, but their video tile will be removed.
Real-time Attendance Count: The current number of attendees logged in is shown in real time. If the maximum number of attendees is reached, the ‘join’ button will be disabled. If any attendee leaves the session, seating availability is refreshed automatically (typically can take up to 30 seconds)
Webcam Requirement: Attendees can’t join the video table if their webcam is already in use by other software
Screensharing Option: Video Table attendees have the option to Screenshare if enabled in the configuration.

Available interactions

The following interactions are available in the Video Table:

video_table_join: when an attendee joins the Video Table
video_table_leave: when an attendee leaves the Video Table

User Experience when Joining a Video Table

A Video Table block allows attendees to participate in discussions or interact face-to-face with others via their webcam and audio, without needing to install or download any software.

User Requirements

Attendees must have a Webcam and access to their device’s audio hardware (mic/speaker)
Attendees must be registered as a Person in the Community Event of a Jomablue Instance

Steps required to join a Video Table

To join a Video Table, a Community attendee must follow the below steps:

Go to a Canvas Page of the event where the Video Table is located
On the Video Table block, click Find Seat. If the Video Table is full, the following message is displayed: 'No seat available - check back soon.’
After clicking ‘Find Seat,’ a modal will pop up in the middle of the screen, showing the number of available seats. If all allocated seats at the table are occupied, the ‘Join’ button will not be available. When an attendee leaves, seating availability will refresh automatically (which may take up to 30 seconds), and the ‘Join’ button will be available.
Note: Up to 16 participants are allowed at one table, and the number of seats can be specified during block configuration
Clicking Join will expand the modal and show camera and microphone configuration settings
Clicking Continue will display the Terms and Conditions for the table
Clicking Continue again will take the attendee to the Video Table
Note: but can be configured up to 270 seconds) or the seat will be available to other attendees.
Once the attendee joins the Table, their full name, video, or avatar will be visible to the other Video Table attendees.
Note: After joining the Video Table, the attendee can mute their microphone, turn off their video, screenshare (if enabled), or leave the Video Table.

Screensharing

When this feature is enabled, a Screensharing icon will appear in the bottom right corner of the Video Table window. Selecting this will open the browser's screensharing selector. In Chrome, attendees can select 'Entire Desktop', 'Windows' or 'Tabs' to share.

Once a screen is selected, it will take up most of the viewport, with other participants’ videos visible on the right side.

To end your screen share, select the Screenshare icon again.

Notes:

Only one attendee can share their screen at a time. While an attendee is sharing their screen, other attendees will see a greyed-out icon.

It is recommended to have up to 6 video participants for an optimal community attendee experience, balancing the visibility of participants and screen sharing
More participants joining the Video Table will require additional bandwidth from everyone
Playback of video is not recommended during screen sharing, as the framerate may be too low for an enjoyable viewing experience
Desktop/Window/Tab Audio is not captured when screen sharing

FAQs: Video Tables

Q: How many Video Table blocks can be placed on a Canvas?

A: There is no limit to the number of Video Table Blocks that can be placed on a Canvas.

Q: How many Video Tables can there be in one Block?

A: There is no limit to the number of Video Tables that can be placed in one block.

Q: How many Video Tables can be in one event?

A: Up to 100 concurrent Video Tables can be hosted in one event. However, increases may be considered on a case-by-case basis

Q: Can someone be the host of a Video Table?

A: A host can be appointed to guide a Video Table discussion. However, no special permissions are granted, as they join the table like any other attendee.

Q: Can a Video Table be moderated?

A: Video Tables don't have specific moderation features, but an event team member can be present to help maintain a respectful environment.

Q: What if someone doesn’t have a webcam?

A: Attendees must have a functional webcam to join the Video Table.

Q: Can someone enter a Video Table with audio only?

A: No, attendees must have a functional webcam and audio to participate. However, they can mute their audio or turn off their video once they join the Video Table.

Q: What do attendees need to use Video Tables?

A: Attendees must meet the following prerequisites:

Be registered attendees
Have a suitable Internet connection (see below)
Have a functioning webcam and audio (mic/speaker)
Use a modern browser (see below)

Q: What is the required Internet bandwidth for using Video Tables?

A: Bandwidth requirements vary depending on the situation. For example:

One-on-one Video Table: 650 kbps up and down
HD mode: 1400 kbps up and down
3–4 people at the table: 450 kbps up and (N-1)*400 kbps down
5–16 people at the table: 184 kbps up and (N-1)*134 kbps down

Q: Can anyone join a Video Table?

A: Only registered attendees can access Video Tables

Q: Can the Video Table be recorded?

A: No, video recording is currently not supported for Video Tables.

Q: Can someone present from their computer to other Video Table participants?

A: Yes, screen sharing can be enabled per table in the configuration of Video Tables.

Q: How many attendees are allowed to join the Video Table?

A: A Video Table can accommodate between two to sixteen attendees.

Q: What browser is required for attendees to participate in the Video Table?

A: Any modern and updated browser, such as Chrome, Edge, Safari, or Firefox, is suitable.

Q: What happens if an attendee has low bandwidth?

A: A small pop-up message stating 'Poor Connection' will appear in the Video Table Block.

Q: Why do attendees see a black screen at the beginning when joining a Video Table?

A: This occurs while the hardware is starting up. A small pop-up message will appear 'Starting Camera' in the Video Table Block.

Q: Can attendees access the Canvas while using a Video Table?

A: No, the Canvas is not accessible when using a Video Table. Once an attendee joins, the Video Table will pop up as a modal and everything else in the Canvas will be greyed out.

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