This glossary defines terms used in Jomablue and our support articles. Where your organisation uses a different term, the alternative is noted.
General
Advanced Search
A People search feature for finding Person Records using filters and updating them in bulk. Searches can be saved as presets. Requires a Trusted role.
Attendee
Anyone attending your Event, including Vendors, Speakers, Crew/Staff and Delegates.
Category
A grouping of Attendees used to segment communications, control Session access, and break down Insights and data exports.
Custom Field
A data point collected beyond Jomablue’s standard fields (First Name, Last Name, Job Title, Company, Email and Mobile), such as dietary requirements or country. Used in registration forms, exports, campaigns and badge layouts.
Entitlement
Permission for a person to attend a Session or receive an Item. Session Entitlements can be assigned individually or by Category.
Jomablue Portal
The web-based platform where event teams configure, manage and report on their Events.
Organisation Name
The unique name that identifies your organisation’s Jomablue account. You enter it when logging in to Jomablue apps.
Also called: Subdomain
Organisation UID
Short for Organisation Unique Identifier. A unique ID assigned to each Person Record, Session and Vendor.
Person Record
The record holding an individual’s details, registration, Entitlements and Event activity in the Jomablue Portal.
Sponsor & Exhibitor Manager
Jomablue’s product for managing Sponsors and Exhibitors end-to-end, from onboarding and content collection through to review and approval. Its terms are defined in its own glossary.
Not to be confused with: Vendor Portal
Trait
A property applied to Sessions or Vendors, grouped by Trait Type, used to organise and filter them.
Trusted User
A user whose role includes permission to view and export lists of People data.
User Role
The permission level assigned to a Jomablue user account, such as Owner, Admin or Event Limited. It determines what the user can set up and manage.
Vendor
Jomablue’s umbrella term for organisations taking part in your Event, such as Sponsors, Exhibitors or Partners. In Sponsor & Exhibitor Manager, these are called Sponsors and Exhibitors.
Also called: Sponsor, Exhibitor, Partner
Vendor Portal
The unique web page provided to each Vendor at an in-person Event, where they can create and modify their own Email Templates and Tags, and access training content.
Not to be confused with: Sponsor & Exhibitor Portal
Registration
Add-ons
Additional event products, such as swag, after-party tickets or gala dinner tickets, offered to people already registered for an Event.
Admission
Entry to your Event. Every Product includes one Admission, which determines the Category or Categories a registered person belongs to.
Coupon
A discount on one or more Products or Items in an Order, redeemed with a customisable Coupon Code.
Event Registration
The process through which an Attendee obtains a ticket and registers for an Event.
Global Inventory
The inventory Items are drawn from when purchased or registered on a Registration Site. It is consistent (global) across the entire Event.
Item
Something allocated to a person and collected at the Event, such as a T-shirt, water bottle or gala dinner ticket. Items can be included in Products.
Item Group
A set of Items selected on an Item Collection Device so staff see only the Items relevant to that collection point.
Order
A record created when a person pays for Products or Items, containing their billing details and purchases. Jomablue generates an Order ID, and the Payment Gateway generates a Transaction ID for the payment.
Payment Gateway
The third-party service that processes payments for paid registration.
Product
A free or paid ticket that includes one Admission and can include Items. Each person must select at least one Product to register.
Registration Activation
The step where a Product obtained from a Registration Site is activated by entering the Attendee’s details, creating their Person Record. These details are printed on their badge or label.
Registration Confirmation Email
An email a registrant receives after activating a Product, confirming their registration.
Registration Site
A web page where people register for your Event by selecting Products. An Event can have one Registration Site or several, such as a different Site for each Category. Types include Online Store (paid), Online Free Registration Site and Onsite Free Registration Site.
Also called: Site
Pages
Event Landing Page
A branded page for registration, a sponsor prospectus, speaker information or a microsite, built in its own drag-and-drop editor. It can include embedded registration.
Not to be confused with: Jomablue Pages
Jomablue Pages
A drag-and-drop editor for creating branded microsites for your Events without coding.
Not to be confused with: Event Landing Page
Communications
Campaign Builder
The step-by-step tool for scheduling and customising Event communications by Email and SMS.
Event App Card
Content delivered to an Attendee in the Event App Feed.
Merge Field
A placeholder in a template that is replaced with person or Event details when the message is sent.
Sender ID
The “From” name shown on an Email or SMS. Custom Sender IDs show your organisation’s name or brand as the sender.
Triggered Campaign
A campaign sent automatically when a person interacts with Jomablue in a defined way, such as completing registration, instead of at a scheduled time.
Event Check-in and Badges
Badgeless Check-in
A Jomablue CX check-in method that marks an Attendee as “Attended” without printing a badge or label. It runs automatically when the device has no printer paired, and can be used as the primary method or as an alternative.
e-Ticket
An Attendee’s admission to the Event, containing their QR code. e-Tickets can be added to digital wallets such as Apple Wallet and Google Wallet.
Event Check-in
The process of recording an Attendee’s arrival at the Event, usually by scanning their e-Ticket or searching for them by name. Depending on your setup, it prints a Smart Badge, Name Badge or Name Label, or checks them in as Badgeless.
Event Kit
A self-contained hard case with two iPad Minis running Jomablue CX, two printers and cellular connectivity, used for Name Label, Name Badge or Badgeless Check-in.
Jomablue CX
A free iOS app for Event Check-in on iPhone or iPad. It prints Name Labels or Name Badges, or runs Badgeless Check-in.
Not to be confused with: Jomablue Kiosk, Jomablue Omnia App
Jomablue Kiosk
A self-serve check-in solution that runs on your own Windows PC, printer and QR scanner, for Events of 50 to 50,000 people. Badge layouts are configured in the Jomablue Portal.
Not to be confused with: Self Check-in Mode
Jomablue Omnia App
An iOS and Android app that on-site staff use to scan Attendee badges for Session Check-in.
Name Badge
A badge printed by Jomablue CX on fanfold paper stock with a Zebra printer.
Not to be confused with: Smart Badge, Name Label
Name Label
An adhesive label printed by Jomablue CX on white or clear stock with a Brother printer.
Not to be confused with: Name Badge
Self Check-in Mode
A Jomablue CX mode where Attendees scan their own e-Tickets and check themselves in. It can be enabled when logging in.
Smart Badge
A PVC card embedded with an NFC chip, printed and linked to the Attendee at check-in. Used to identify the Attendee at Session Check-in, Lead Capture, Item Collection and Touchpoints. No personal information is stored on the badge.
Not to be confused with: Name Badge
Session Check-in
Check-in Content (Upon Entry Send)
Content sent to an Attendee when they check in to a Session, via an Event App Card, SMS or Email.
Entry Buffer
The time, in minutes, before a Session starts when a person can check in to it.
Exit Buffer
The time, in minutes, after a Session ends during which a person can access Session Related Content.
Inferred Sessions
A feature that uses Session entry and exit data to determine which back-to-back Sessions an Attendee attended without checking in to each one.
Location
Where a Session takes place, either online or at a physical location. Session Check-in records attendance against the Session and its Location.
Session Check-in
The process of recording an Attendee’s attendance at a Session, either by tapping their Smart Badge on a Session Check-in device or by scanning their badge with the Jomablue Omnia App.
Session Related Content
Materials linked to a Session, such as speaker slides or white papers, sent to an Attendee via Email, SMS or Event App Card.
Lead Capture
Capture App
The Jomablue Capture app for iOS and Android, used by Vendors to capture Attendees as Leads on a mobile device.
Not to be confused with: Lead Capture Device
Lead
An Attendee whose details a Vendor has captured using a Lead Capture Device, the Capture App or a Lead Capture Block.
Lead Capture Block
A Block on a Canvas that lets a Community user express interest in a Vendor and be captured as a Lead.
Lead Capture Device
A 4G/5G-enabled device provided to Vendors, used to capture an Attendee as a Lead by tapping their Smart Badge.
Onsite Devices and Displays
Digital Signage
Real-time Event content, such as Session information and wayfinding, displayed on onsite screens and managed in the Jomablue Portal.
Item Collection
Functionality for managing the distribution and collection of physical event Items, often called swag.
Item Collection Device
A Jomablue device staff use to tap an Attendee’s Smart Badge, view their allocated Items and mark them as collected.
Touchpoint
A Jomablue device with several modes that can send content to Attendees via Email, SMS or Event App Card, contribute to their Engagement Score and track their behaviour.
Surveys
Dynamic Survey Question
A Survey question specific to a Session. It is sent only to Attendees who checked in to that Session.
Radio Response Type
A single-choice response type for a Survey question, such as a rating from 1 to 5 or descriptors like “very good”, “good”, “fair” or “bad”.
Static Survey Question
A Survey question included by default and sent to every checked-in Attendee.
Survey
A custom set of questions sent via SMS or Email to Attendees who checked in to your Event, to gather feedback about it.
Community
Block
A configurable content element on a Canvas, such as text, images, video, Live Chat, Q&A or Polls.
Block Automation
An automatic action that runs when a Community user interacts with a Block, such as sending a Triggered Campaign.
Canvas
A configurable page in Community, built from templates or a custom layout. Types include Lobby, Session, Vendor and Custom Page.
Community
Jomablue’s online event delivery platform for virtual and hybrid Events.
External Player
A Live Stream Player embedded on a third-party website or shared as a public link, outside Community.
Flex
A vertical container for displaying Blocks within a Layout.
Intelligent Networking
A Community feature that recommends connections between Attendees based on similar interests, fields of work and more.
Layout
A horizontal element on a Canvas that contains Flexes.
Live Stream Block
A Block containing a Live Stream Player for showing Live Stream content.
Session/Vendor Detail Page
The page a Community user lands on before clicking through to the Session or Vendor Canvas.
VOD Block
A Block containing a video player for on-demand video content.
WYSIWYG
Short for “What You See Is What You Get”. WYSIWYG editors are used to add custom text and images to a Block or other parts of Community.
Insights and Analytics
Engagement Scoring
A method of ranking people across business segments you define, based on their behaviour and interactions at your Event.
Also called: Attendee Engagement Scoring
Insights
The first page you see in the Jomablue Portal. It gives a snapshot of key Event activity, such as Registration, Event Attendance, Vendor Leads and Items.
Organiser Dashboards
Real-time dashboards for in-person Events (Event Insights) or online Events (Community Insights), viewable on computer or mobile.
Also called: Live Event Dashboard
