Admission

After a successful purchase from a Site, a person can activate their Registration for the event. During this process, they provide their details or the details of the person attending the event. This information is used for printing on their Name Label, Name Badge, or Smart Badge.

Note: Only one registration page is available per event, which is displayed after the checkout on a Site. This page can contain welcoming attendee, who are no longer considered part of the general public.

Configure Registration Fields

If you wish to update the fields displayed to users during registration activation, go to Admission Configuration. The registration configuration manages all settings except for which fields are displayed.

Example Event Registration

Here is an example of a complete Event Registration page:

Background Image: 2400 x 2400 px in JPG or PNG format

Registration Header: 1344 x 200px in JPG or PNG format

External Links

To manage the external links that will appear in the footer of your registration page, click on the Manage External Links button. For further details on managing external links, see the article: Sites under the section Add External Links to Sites and Registration Pages.

Registration Terms Text

This is a text label placed above an "I Accept" Checkbox. It can be customised with text that suits your organisation. The objective is to ensure that the person registering understands how their personal information will be used.

Examples (not for use):

• I understand my data will be used in accordance with the Event Privacy Policy (link below).
• I understand my data will be used for the purposes of the event, including providing my details to exhibitors I choose to share my smart badge with.

Note:

• Links to privacy policies and other terms can be placed in the footer
• The text for the "I accept" checkbox can't be changed, and the Registration Terms Text will always appear above the “I accept”.
• A person cannot submit their registration until they have clicked “I accept.”

Registration Confirmation

Once someone has completed a Registration, they will see a Registration Confirmation Message on the page. This message is configured and supports HTML. For more information on how to configure this message, see the article Communication.

Additionally, Registrations completed online (e.g., those not conducted onsite) will trigger a Registration Confirmation Email. This email can either be a default Registration Confirmation Email or set up as a Triggered Campaign.

Configure a Registration Form

Both Paid and Free Products contain exactly one Admission. Within the Admission, you can configure Category information and the Registration Form fields that customers, who have purchased one of those Products, are required to complete to register.

The Registration Form Fields are configurable on a per-Admission basis, allowing different Products to include an Admission with varying Registration questions. For example, you may ask different registration questions for your Delegates versus your Exhibitors, or any other Category of Attendee at your event.

Registration Form Fields are configured within an Admission, so you will need to create your Admissions first. See the section Admissions Configuration.

Registration Form

The Registration Form configuration is divided into two columns:

• Form Fields: The fields that are currently active for this Admission
• Available Fields: Displays all fields that are not currently used in the form. This includes standard fields (e.g., company and email) as well as all custom fields defined under Event Settings. Header Fields and Info Fields also appear under Available Fields.

To add an Available Field to the form, do this:

• Click on the drag point (:::) and drag it into the Form Fields column. The order the Form Fields are listed will determine the order they appear to the user
  
  
• Label: This is the Label for the field as presented to the person registering. For example, you might add the "Company" field but want to label it "Organisation," or change "Mobile" to "Cell". It's important to keep this precise
• Description (optional): This is a small subheading or instruction text displayed below a field. It can provide more detailed guidance on what needs to be entered into the field

Label and Description Examples:

• Required: Checking this box will require the person registering to complete this field before submitting their registration.

Add Checkboxes, Radio Select or Dropdowns to the Registration Form

In a Registration form, you can add Custom Fields such as Checkboxes, Radio select buttons, or Dropdowns in 2 ways. One way is through the drag-and-drop interface and the other is by clicking on the + sign on the right side of the desired field:

Checkboxes will be displayed on the Registration Site like this:

Selections made will appear in the Registration Confirmation screen, separated by commas when multiple options are chosen:

Note: The Custom Field must be defined before it can be added to the Admission.

Copy Fields from another Admission

Once you have populated the Registration Fields in one Admission, you can copy those fields (along with any modifications made to their Labels, Descriptions, etc.) to other Admissions.

Follow these steps to do this:

1. Open an Admission to which you would like to copy fields (destination)
2. Click on copy fields from another Admission
3. Select the Admission you wish to copy the fields from (source) and then click Copy

Note: Any existing fields will be replaced with an exact copy of the fields in the source Admission.

Header and Info Fields

These fields can be repeated throughout the form, making it easier to segment questions or provide additional information to users. Both fields use the "Label" as a larger, bolder Heading, followed by the "Description" as subtext.

Header and Info Field Example:

Here you can see how the Header and Info fields are used inline:

Example of a Header field:

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Example of an Info field:

Admission Configuration

When a person purchases a Product during Registration, that Product is linked to an Admission. The Admission grants access to an event and controls which Categories a person becomes a member of, as well as any custom registration questions you wish to ask.

For example, you might create two types of Admissions for your event: one for Delegates and one for Exhibitors.

This way, you can segment people into different categories and ask Delegates about their dietary preferences while inquiring about the onsite arrival times of exhibitors.

Detailed Explanation of Fields

• Name: The Admission Name and is displayed within a Product on the Site (e.g.,“Full Day Attendance at the Event" or "Exhibitor Pass”)
• Description: This optional fields provides a description of the Admission. Since Admissions can be reused across Products, the description should be generic and focus solely on the admission (e.g., "Access from 8 AM - 8 PM")
• Taxes: An Admission Price (covered under Products) may or may not include tax implications. If you're required to charge tax, please select the appropriate tax category. Admissions can have multiple taxes, such as state and federal taxes. Please note that Admission Taxes can't be changed once the Admission is created.
• Categories: Upon completing Registration, people will be categorised based on this setting (e.g., a Delegate Admission could result in membership to the Delegate category)
  
  Alternatively, a Delegate Admission might also lead to membership in both the Delegate and DayPass category. The DayPass category can be used to limit access to certain rooms at the event.
• Registration Form: In this section, you can configure the display, order, and requiremenst of fields for an Admission. Keep in mind that you can ask different questions for different Admissions.

FAQ

Q: Why can't I edit Tax?

A: Tax can only be selected during the Admission setup. Changing the tax afterward may affect financial reporting if sales have already been made.

Q: Can I change an Admission category after the launch?

A: We don't recommend it, but yes you can. Previous registrants will remain in the original category, which could lead to inconsistent data and increase workload for campaign scheduling and post-event reporting.

Q: If I forgot to add a Custom Field, can I add it after launch?

A: Yes, you can add it through Event Settings. However, keep in mind that anyone already registered won't have an answer for the new Custom Field.

Q: Can I remove a Custom Field after Registration?

A: Yes, you can remove a Custom Field, but anyone who registered before you removed it will still have that question in their records. To remove it, uncheck it from the Admission page; there’s no need to delete it from Event Settings.

Compact vs Expanded Registration View

Expanded

This is the default mode and should be used when your product configuration includes items or descriptions important to visitors.

Always use this mode if you offer Items as part of a product offering and if visitors can optionally alter the quantity of each item. The expanded mode ensures that the visitor can see all options before proceeding.

Expanded Online Store example:

Compact

Use this mode when you are offering basic products configuration. This is appropriate if you are not including any items or if you require all attendees to receive the item.

Keep in mind that users can click "Show Full Details" to expand the view, so even when using this Display Mode, you're still required to provide description fields.

Compact Online Store Example:

Referenced articles