Community Login

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The Community Login page serves as the entry point for users to authenticate their accounts using the email address or mobile number they registered with. Upon providing this information, users receive a One-Time Password (OTP) that grants them access to the Community. The Community Login page can be customised with text, images, and a header image.

Customise the Community Login View

To access the Community Login page, navigate to Community > Settings and selecting Login as shown below:

Field Descriptions:

Header Image: Upload an image to display as a header on the login page. It’s recommended to use dimensions of 1200px by 200px, although any size is acceptable. When uploading an image, make sure to specify its width and height in the designated fields. Note that these fields are responsive and can accommodate multiple sizes, separated by commas.
Top Content: This content appears above the login form and supports basic formatting and images.
Login Custom Header Messaging: This replaces the default header message above the login form. If left unset, the default header message will be 'Hello, let's get started'.
Login Custom Description: This replaces the default description above the login form. If not set, the default text will read: “If you are registered for this event, you can log in to your personal feed. Your event activities and news items are displayed here. You can log out at any time.”
Login Form Custom Error Messaging: Allows for a customised error message to be displayed above the login form, superseding the default error message
Footer Content: This content is displayed below the login form and supports basic formatting and images
Disable Header Toolbar: This option hides the app bar (top bar) on the login page, effectively guiding users towards logging in to the Community
Login Form: The Community Login can be disabled until an appropriate time. For more information, see the section Close the Community Login Form below.
Sign up: This feature can be enabled or disabled. For more information, see the section Community Sign Up below.
Disable Header Toolbar: This allows you to disable the page header toolbar on the login page
Max Card Width: Set a maximum width for the login card. This field is responsive, allowing different maximum widths to be for different screen sizes
Page Background: Set a custom background for the login page

Note: Customisation of the login form is optional and the default is used if no customisation is added.

Default Login Page Example

The default Login Page is accessed by visiting the Community whilst unauthenticated. Below is an example of a default Login Page in Community:

Customised Login Page Example

A login form with a Header Image, some Top Content, and some Footer Content:

Close the Community Login Form

If you would like to share the Community URL with attendees but are not ready for them to access content, you can prevent login by closing the Community Login Form. Navigate to the Community > Settings in the Jomablue Portal and select the Disabled option beneath the Login Form. Once you’re ready for attendees to view the content, you can enable this again.

When the login is closed, users attempting to log in will see a corresponding message.

Note: While this will prevent new log ins, users who are already authenticated will still have access to the Community.

Login to Community with OTP via email or mobile

OTP Requirements for Community Login

To successfully log into a Community and access the event, a person must enter the email address or mobile number they registered with. An email or SMS containing a One Time Password (OTP) will be sent to facilitate the login.

What to do if the OTP email is not received

When requesting the OTP via email, a person will receive the email in less than 20 seconds. In case the email is not received, the following steps can be taken:

Ensure the email address was entered correctly
Confirm that the email address is the one used for registration
Check junk or spam folder for the OTP email

If, after these steps, the email is still not received, it may be due to the organisation’s Firewall blocking the OTP email. In this case, consider these solutions:

1. Whitelist the Event Email Domain

Firewalls and spam filters can sometimes block legitimate emails. To minimise this issue, contact the IT department or email provider and request to whitelist the email sending domain 'event-email.io' , adding it as an approved sender.

2. Receive OTP via SMS

Receiving the OTP via SMS is the fastest method and serves as an alternative when email OTP is not received. If a person is unable to receive the email and has not provided a mobile number, they should add their mobile number to their profile to request an OTP via SMS.

Community Sign Up

The Community Sign Up feature allows people who wish to attend a Community event but are not yet registered to easily sign up without leaving the Community page. It provides a convenient method to link users to an external registration site or the Jomablue registration site.

Configure Community Sign-Up

To configure sign up for the Community, follow the steps below:

Navigate to Community > Settings
Click on the Login tab
Under Sign up, select Enabled (this is disabled by default)
Once enabled, the following fields will be available to fill:

- Sign up workflow: Choose between the built-in Community Sign Up workflow or linking to an external registration site
- Enable Company: Enables a field for users to enter their company information
- Enable Job Title: Enables a field for users to enter their Job Title
- Enable Mobile: Enables a field for users to enter their Mobile Number
- Sign up Category: Select the Category to which the Person will be added.
- Sign up Registration Terms: Field for terms and conditions that users must accept to sign up
- Sign up Button Label: Customise the label on the Sign-Up button (defaults to "Sign Up").

User experience when registering

Users who are not registered for the event have the option to click on ‘Sign Up’.

They can register with their name and email address, and optionally provide their mobile number, job title, or company.

Once their information is submitted, they will be registered as a Person in the event and will receive an OTP for immediate login, as shown below:

Use 1-Click Login or 1-Click Sign Up

Making the Sign Up or Login process quick is essential for providing the best user experience. By using an external email broadcast tool such as MailChimp or Salesforce, you can construct URLs that contain parameters, allowing the Login or Sign Up form on Jomablue to be pre-filled. This is commonly referred to as dynamic or personalised URLs.

When creating an email to invite people to Log in or Sign Up for an event, the included URL will have merged or personalised information. When the user receives the email and clicks on the link, the personalised information is passed through, enabling Jomablue to pre-fill the form where applicable on the Login and Sign Up forms.

Available parameters for 1-click login/sign up:

first_name
last_name
email
mobile
company
job_title

These parameters can be utilised on the Lobby and Login pages of the Community.

Examples

Example 1: Sample copy of an email inviting people to Sign Up for the event

Click the link below to Sign Up to attend the event

[Sign up now to attend]

The button above will be personalised per person. Here are 2 different examples of what the links could look like:

https://xxxxxxx.jomablue.com/community/1?signup=1&first_name=John&last_name=Smith&email=john@smith.com&mobile=+61420319999&company=Jomablue&job_title=Sales
https://xxxxxxx.jomablue.com/community/1?signup=1&first_name=Max&last_name=Piper&email=max@abc.com&mobile=+61420319998&company=ABC&job_title=Developer

Example 2: Sample copy of an email inviting people to log in (since they are already registered)

We are excited that you have registered to attend our event. Click the link below to log in and attend now

[Login to attend now]

The button above will also be personalised per person. Here are 2 examples of what the links could look like:

https://xxxxxxx.jomablue.com/community/1?&first_name=John&last_name=Smith&email=john@smith.com
https://xxxxxxx.jomablue.com/community/1?&first_name=Max&last_name=Piper&email=max@abc.com

Notes:

If the sign-up form is configured to not accept a specific field and that field is passed in a URL parameter, the user can continue, but the data will not be collected
This is not limited to sign-ups. An organiser could send an eDM to all registered people with a message like 'Access community now,' using only the email parameter to pre-fill the login form (or mobile, if required).

Logging In on Multiple Devices

Community is designed for use across both desktop and mobile devices. Users can log in to the Community simultaneously on multiple devices.

For example, a user can watch a Session video stream on a laptop while participating in a live Q&A on a mobile device.

When accessing Community on multiple devices, users need to request a One-Time Password (OTP) for each device. Once an OTP is used on one device, another must be requested for subsequent logins on other devices. To log in on another device, navigate to the Lobby and use the login panel.

Additionally, a user can use Community in multiple browser tabs or windows on the same device. This does not require more than one login.

Maximum number of devices per user

By default, users can log in to Community on up to five different devices or browsers simultaneously. This limit can be customised at an instance level. If the number of devices and browsers logged in exceeds the limit, the first device that logged in will be automatically logged out with a warning message.

On the first device that authenticated:

If a user wishes to log out from a device, they should open the menu and tap or click Logout.

Managing Duplicate People Records

A duplicate People record contains data that matches another record. Jomablue has a process in place to identify and prevent the creation of duplicate People records by applying the following matching rules each time a new Person is added or someone logs into a Community:

First name and Last name must match (this includes matches for blank fields if they are not required
Email OR mobile number match

If a new Person record matches based on the above rules, it indicates an existing record, and the new record cannot be created.

Managing duplicate records when Registering at Onsite or Online Registration Site

When someone attempts to register via a Registration Site and their details match an existing record in Jomablue, the following prompts will appear:

Registering via Onsite Registration

Registration via Online Registration

Registration via Jomablue Portal

An error message will be shown if a new Person record matches an existing record:

Rules for managing duplicate People records in Community

The Community login process attempts to automatically resolve duplicate cases when multiple records match the first and last names by implementing the following rules:

If only one of the records has an organisation UID (unique identifier) and neither is associated with a paid ordered product, choose that record
If neither record has an organisation UID, and only one is associated with a paid ordered product, choose that record
If neither record has an organisation UID or is associated with a paid ordered product, choose the latest added record

Whenever a person logs in as a ‘best matched’ person, this action is logged with the severity level as 'info,’ allowing the organiser to gain insight into duplicates.

If both matching records have either an organisation UID or are associated with a paid-ordered product, the situation is deemed unresolvable. In this case, an error message will appear, and the event will be logged with a severity of ‘warning’.

View Community logins for duplicate People records

An Overview tab is available on the portal Insights page, which contains a log of login events. When one of the resolution rules mentioned above is applied, whether to assist a user in logging in or to notify that a user is unable to log in due to unresolvable conflicts, the following message will appear:

Note: Duplicate People Record handling is not available for the bulk import of the people record.

Automatic timezone detection

With attendees spread across different parts of the world for virtual and hybrid events, automatic timezone detection helps attendees avoid confusion by refraining from manually setting their timezone.

When an attendee first logs into Community, a notification will display if their timezone does not match the event’s timezone. For example, if an attendee is in Australia/Sydney and the event is set to Europe/UK time, a notification will inform them that the event timezone has now been adjusted to their local timezone. Consequently, all structured dates and times will be displayed in the Australia/Sydney timezone.

Features of Automatic Timezone Detection

The notification will automatically disappear after a short time, or the attendee can close it manually
They can also click ‘Open Settings,’ which takes them to the timezone settings page
The wording in the notification is not customisable
If a date or time is directly included in a WYSIWYG Block as literal content, it will not automatically adjust to the attendee’s timezone

Canvas messaging based on User-authenticated states

A Community user will see different messages depending on their authentication state. Below are examples of the various states and the corresponding labels and actions shown on the Session and Vendor detail pages:

The User not authenticated
Label: "Login to view"
Action: Redirect to login page
The User is authenticated but not entitled to a restricted Session
Label: "You do not have permission to view this content"
Action: None (button disabled)
The User is authenticated and entitled but Canvas visibility start time not reached
Label: "Starts in x" + (minutes/hours/days)
Action: None (button disabled)
The User is authenticated and entitled and the Canvas within visibility time
Label: Displays the copy entered in a call to action button label, in this case, “Join Us”
Action: Directs to canvas
The User is authenticated and entitled but Canvas visibility end time passed
Label: "This content is no longer available"
Action: None (button disabled)

FAQs for Community Users & Jomablue Users

To provide your Attendees with an easy way to get answers to simple questions, we have prepared a series of Frequently Asked Questions that can serve as a base for a FAQ page in your Community. Some items may not be appropriate for all events, so be sure to edit them for your event:

Q: How do I access the event?

A: If you have registered for the event, you should have received an email at the email address you used to register. This email contains a link to access the event. Click on the link to enter the event in a web browser.

Q: How do I log in?

A: Logging in does not require setting up a password. In the login panel, enter the email address or mobile number you registered with, and you will receive an OTP (One-Time Password) via email or SMS (you will be offered both options).

Q: What browser should I use to access the event?

A: For the best experience on a desktop or laptop, use Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge. On mobile devices, any preferred web browser will suffice.

Q: What device should I use to access the event?

A: You can access the event using a desktop or laptop computer, as well as mobile devices like smartphones or tablets. Please note that the experience may vary between mobile devices and desktop browsers.

Q: Do I need to download an App or Program to access the event?

A: No downloads are required to participate in the event, as everything is web-based. You will only need a web browser.

Q: Do I need an internet connection to access the event?

A: Yes, an internet connection is necessary. Keep in mind that the speed and quality of your internet connection may impact your experience and are beyond our control.

Q: What do I do if I don’t know my password?

A: No password is needed to log in. Just use the email address or mobile number you registered with for the event.

Q: Will I be able to log in on multiple devices at the same time?

A: Yes, you can log in on multiple devices at the same time. However, the organiser may impose limits on the number of concurrent devices connected to the event.

Q: I have registered, why can’t I log in?

A: If you registered with both an email address and a mobile number, you can use either one to log in to the event. Make sure you are entering the correct email or mobile number used at registration. You can confirm this by checking your Registration Confirmation Email.

If you are sure you are using the correct information but are not receiving your One Time Password, please contact the event support team.

Q: How do I add a Session to My Sessions?

A: To add a Session to My Sessions, click on Sessions in the menu, then click on the Add to Calendar icon (see below) next to the Session you wish to add.

You can also add a Session to My Sessions directly from its Detail page by clickin the Add to My Sessions button.

Q: How do I remove a Session from My Sessions?

A: Click on Sessions in the menu, then select My Sessions at the top of the page. You’ll see a list of selected Sessions. To remove one, click the calendar icon (see below) at the right-hand side of the Session listing.

You can also remove a Session from My Sessions directly from the Session Detail page, by clicking the Added to My Sessions button.

Q: What do I do if my video isn't playing?

A: If a video is not playing, tap on the video player frame to reveal the video controls, then click the Play button located at the bottom left of the video player or in the centre of the video.

Q: What do I do if I can’t hear the video?

A: If you cannot hear the video, ensure that your device’s volume is turned up and that the video is playing. You can also check that your speakers or headphones are functioning by testing them with another application or web page that plays audio.

Q: Why can’t I see the question I sent in the Q&A?

A: Questions submitted to the Q&A section of the event may be manually moderated, which can sometimes cause a delay in their appearance on the page.

Q: I'm in a different timezone than the event time. Is it possible for the event time to show in my local timezone?

A: Yes, when you first visit the event from a timezone, you will receive a message informing you that the times have been automatically updated to your local time. You can revert to the event timezone in your profile.

FAQs for Pre-Event Support

Below are some common questions organisers may come across and how to resolve them:

Q: How do I resolve customer service queries?

A: You may receive various queries from event attendees. Refer to the list of common questions and their answers in the article: Customer Service FAQs.

Q: How do I add or edit People Records?

A: To add/edit People Record in the Portal, see the article: Managing People.

Q: How can my attendees access the URL to Community?

A: Attendees will need the direct link to Community from you. You can also provide direct links to specific pages in Community. For additional information see the article: Community Configuration.

Q: How do I handle Duplicate Records?

A: Jomablue has a process in place to identify and prevent the creation of duplicate records. Duplicate records can also be identified in your Live Dashboard. For more information, see the section Managing Duplicate People records above.

Q: How does a Video Table work?

A: Please see the article: Block Types - Audience engagement.

Q: How does a Photo Booth work?