Jomablue Privacy Policy

At Jomablue, we are committed to protecting your personal information and respecting your privacy. This Policy explains when and why we collect personal information from people who visit our website or use our products and services; how we use it; the conditions under which we may disclose it to others; and how we keep it secure.

By providing personal information to us (or allowing another person to do so on your behalf), you agree to the terms of this Policy regarding how we handle the personal information. You consent to our collection; use; and disclosure of your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us, as this may affect the services we can provide.

In this Policy, the term ‘disclose’ includes transferring, sharing, sending, or otherwise making your information available or accessible to another person or entity.

We may occasionally change this Policy, so please check this page occasionally to ensure that you are happy with any changes. By using our website, products or services, you agree to be bound by this Policy.

Who are we?

We are Jomablue Pty Ltd ACN 109 385 079 (in this Policy referred to as ‘Jomablue’, ‘we’, ‘ours’ or ‘us’), an Australian proprietary company limited by shares, with its registered office at Suite 73, 330 Wattle Street, Ultimo NSW 2007, Australia. We provide software to assist event organisers in delivering the event and allowing them to better understand how event attendees engage with these events.

What personal information do we collect?

Generally, the personal information we collect is needed to facilitate your attendance and enhance your experience before, during and after an event organised by a third party. For example, we may collect details such as your name, professional address, and contact details (e.g., telephone number and email address) to provide you with a Smart Badge, which allows you to access the event and exchange your personal information with other delegates or exhibitors electronically. We may also collect details about the exhibitors you have chosen to provide your details to, the areas of the event you visit, and the times of your arrival and departure. We do not collect sensitive information such as religious beliefs or affiliations, criminal records, or health information. Any credit card information you provide as part of a purchase is collected by a third party, not by us.

How do we collect personal information?

We collect personal information directly from you or from someone providing it on your behalf. This information is usually collected when you buy a ticket or register to attend an event or when you request information from us.

In some cases, we may need to collect your personal information from a third party, such as when you register for an event with a third party. Where this occurs, we will assume you have consented to your personal information being collected and handled in accordance with this Policy. If you become aware that your personal information has been provided to us by another person without your consent, please let us know immediately.

How do we use personal information?

We mainly use your personal information to facilitate the provision of goods and services concerning your attendance at an event, both before and after the event. We may also use your personal information for the following purposes:

• Regulatory reporting and compliance where that is integral to your attendance at the event
• Developing, improving, and marketing our products and services to event organisers
• Conducting research and gauging customer engagement and participation in event activities
• Analysing trends in attendance at events
• Other purposes required by law (e.g. prevent a threat to life, health, or safety)

We are only allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected. Therefore, we may delete or destroy your personal information after a reasonable time. If you have not used our services for some time, you may be required to re-enter or provide your personal information so that we can continue to deliver our services or those services of a third-party organiser.

Is personal information disclosed to third parties?

Your personal information may be disclosed by us to third parties in the following circumstances:

• In each of the circumstances set out in the previous section ‘How do we use personal information?’
• As permitted or required by law
• To third-party suppliers of IT-based solutions that assist us in providing services to you (e.g., email and SMS delivery engines)
• To third parties for the purpose of analysing trends in participation in conferences, seminars, and exhibitions

Aside from these situations, we will not disclose your personal information without your consent, unless we reasonably believe such disclosure is necessary to prevent a threat to life, health, or safety, or for certain actions to be undertaken by an enforcement body (e.g., prevention or punishment of criminal offences). Disclosure may also be authorised or required by law or disclosure or permitted under applicable privacy laws.

Third-party websites

Our website may contain links to other websites run by other organisations. This Policy only applies to our website, products, and services‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be held responsible for the privacy policies and practices of other sites, even if you access them using links from our website.
In addition, if you reached our website through a third-party site, we are not responsible for the privacy policies and practices of the owners and operators of that third-party website, and we recommend reviewing their privacy policies.

Transborder Data Flows

As part of the products and services offered through this website, the information you provide may be transferred to our servers located in Australia and possibly to other countries both inside and outside the European Union (EU). These countries may not have similar data protection laws to the EU. By submitting your personal information, you consent to this transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take steps to ensure that appropriate security measures are in place to protect your privacy rights as outlined in this Policy. If you have any objections to your personal information being disclosed to overseas recipients, please let us know, noting that this may affect our ability to provide our products and services to you.

Information Tracking

We use Cookies, Analytics, Web Beacons/GIFs, and Third-Party Tracking to assist us in providing a better service to you and future customers. Cookies save data about individual visitors to our website, such as the visitor’s name, user name, pages visited, and preferences chosen. When the visitor revisits the website, we may recognise the visitor through the cookie.

You can remove persistent cookies by following the directions provided in your Internet browser's ‘help’ file.

Security of Information

We have implemented various physical, electronic, and managerial security procedures in order to protect against unauthorised access, modification, disclosure, and interference. We regularly review these security and encryption technologies and conduct ‘penetration tests’ to ensure the safety of your personal information.

Additionally, we regularly educate our staff about their responsibilities regarding the safe and secure collection, storage, and destruction of your personal information and their compliance with the relevant privacy laws.

Access to and correction of Personal Information

Subject to any exceptions under applicable privacy laws, we invite you to access any personal information we hold about you. If that information is inaccurate, incomplete, outdated, or irrelevant, you may request a correction within a reasonable timeframe. We reserve the right to confirm the identity of the person seeking access or correction to the personal information. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or see the personal information held by us about you, please refer to the Feedback/Complaints/Contact section below.

You must always provide accurate information and you agree to update it when necessary. Additionally, you also agree that the personal information submitted to us is correct. You have the right to ask for a copy of the information we hold about you. We may charge AUD180 for each information request to cover our costs in providing you with details of the information we hold about you.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes located on the form/s on which we collect your information.

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email (please see the Feedback/Complaints/Contact section below).

Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy and any revised version will be posted on our website.

Feedback/Complaints/Contact

Email us at privacy@jomablue.com or write to the attention of the Privacy Officer at P.O. Box 174, Annandale, NSW, 2028, Australia.