Community Networking and Messaging

The Networking feature in Community is a tool that allows the attendees at your event to network with each other. It recommends other attendees that an attendee may be interested in connecting with, displaying their Profile Picture, First Name, Last Name, Company, Job Title, Recommendation Score, and Bio. Once a connection is established, the available methods of communication for the other attendee will be displayed, provided that both parties have approved the connection.

Intelligent Networking

The Networking feature can be accessed via Networking Blocks on any Canvas in your Community, which includes 3 tabs: Find, Requests, and Connections. The Find tab displays the first recommended connection along with buttons that allow the user to request a connection with the recommended connection or move on to the next connection.

The Requests tab lists all requested connections from other users, while the Connections tab displays a list of confirmed connections.

Intelligent Networking presents other attendees in order of their recommendation score (highest to lowest). Users can see their recommendation score, which reflects how highly they are recommended out of a score of 100.

Intelligent Networking works by analysing a user's profile and their interactions during the event, comparing them with those of other individuals, and ranking the recommendations  accordingly.

Recommendation Frequency

Recommendations are made for users over time. Therefore, when a user first logs into Community, they may not see any recommendations. We encourage users to return later to check for generated recommendations.

Privacy

By default, Networking is disabled. All users must Opt-In to Networking within their profile. Users also have control over what information is visible in their networking profile, such as job title and methods of contacting them.

Make Connections

Users can browse recommended profiles and send connection invitations, which may optionally include a short introduction. Once the other party accepts the connection, both individuals will be listed under Connections in Community. Only then will their contact details be visible.

Communicating

A person's profile will detail their preferred methods of contact. Users can list their email address or mobile phone number. Upon selecting a method of contact, your device will open the relevant application for handling that contact (email addresses will open the default email client and phone numbers will open the dialer app). On desktop or laptop devices, everything will open in a web browser.

Influence Recommendations for Networking

Note: This section contains advanced information about how the recommendation algorithms work. If you plan to use this function, consult your Jomablue Project Manager.

Attendees using Networking in Community receive suggestions on potential connections. The Intelligent Networking recommendation algorithm can be influenced by adding weights to custom fields.

Examples of how you can influence recommendations include:

• Adding weight to a custom field called "Language" will result in people who speak the same language being recommended higher to each other than those who don't
• People who share common interests or expectations of the event will be recommended to each other
• The important piece of this is ensuring accurate, complete and well-structured data is present in People records. This can be done using Jomablue registration, or if you're importing data, ensure you import meaningful custom fields.

How to influence recommendations

To influence Networking recommendations, assign a value between 0 and 10 (inclusive) to custom fields. A higher score indicates a greater impact on the recommendation generation process.

Follow these steps:

1. Navigate to Community > Settings
2. Select the Recommendations tab
3. Enter the weight corresponding to the Custom Fields by selecting from the dropdown menu next to the relevant field
4. Press Save

Note: Custom fields can be defined in Event Configuration > Settings.

When you are entering weights for Custom Fields, ask yourself:

If two people share a particular Custom Field:

• How likely are they to get along?
• Is sharing that Custom Field more influential than attending the same session?

Weight of 0

When entering zero (the default), the Custom Field has no influence on the recommendation generation. Use this for fields like "Dietary Requirements." This is the default setting when Custom Fields are added to Jomablue.

Weight of 5

This is the default for sessions attended and is not customisable.

Weights 1-10

For Custom Fields, you can use any value. Important fields, such as "Primary Interest," generally receive higher ratings than fields like "How did you hear about us."

Example Configuration

In this configuration, we don't want Attending Dinner and Dietary Requirements to influence the scoring, so they are set to 0.
We also consider Company Type and Employee Count to be less important than common sessions that attendees typically join (the default score for these is 5); however, we assign them a score to give them some influence.
Importantly, we want to connect people who share the same Language and Primary Interests, so we have given these fields a score higher than 5.

Community Card Template

To create content for the Community Feed, you need a Card Template. Card Templates are used to deliver content from Touchpoints, Campaigns, and requests for Session Related Content.

1. Log in to Jomablue and navigate to Touchpoints/Card Templates via the left-hand menu
2. Click New Template at the top right of the page to create a new Card template. You'll see a view like the one below:
   
   
   
   

Card Template Fields

The available fields to populate here are:

• Card Title (required): The title of the Card as it will appear in the Event App Feed
• Link Label (optional): The label for the link URL displayed at the bottom of the Card if the Link URL field is populated. If this field is populated but no Link Label is supplied, the default label will be "Click to Visit our Website."
• Link URL (optional): The URL that the Card Link points to. This field contains validation to ensure the link is a valid URL
• Content (required): The HTML content in the Card itself. This field supports static HTML, including hyperlinks, embedded images, formatting, etc. The default editor is a WYSIWYG editor, but you can also paste/edit the HTML directly by clicking on the '< >' button in the editor toolbar

Share Session Content upon check-in via Community Feed

When an Attendee checks in to a Session, a Card in their Community Feed can be displayed, which includes:

• The name of the attended Session
• The time the Attendee attended the Session
• Other custom HTML configurable within Jomablue
• A link to downloadable content

Note: Attendees must be logged into Community to view their personalised Feed.

Configure a Community Session Card via Sessions

1. Navigate to Sessions and select the Session you would like to link content to, then click on the Check-in tab
2. In the Feed - Community section, populate the Card Link Label field, set the Link Type to External, and enter a Card Link External URL and Card HTML Content (plain text also supported) as below:
   
   
   
   

Explanation of fields:

• Card Link Label: This label will display as the link text in the cards.
  Note: Text must be present in this field to configure the next two fields.
• Card Link Type: The link included with the Card can either be an external or internal link.
  Note: the internal link feature is for Jomablue internal use only.
• Card Link External URL: This is the URL to which the link points. This can be a download link for a whitepaper or a link to your website - anything you’d like your attendees to visit after attending the Session.
• Card HTML content: The Card can contain basic HTML.

Note: Any image or animation content you wish to display in a Session Card must be hosted externally.

Restricted Session Messages in Community

When an attendee is not entitled to a restricted Session, they cannot access the Community Canvas for that session. Instead, they are presented with a customisable message for that event. For example, the Session CTA (Call To Action) could be changed to "Sorry, you haven't registered for this," instead of the default message "You are not entitled to view this content".
The elements demonstrating the default messages, depending on the attendee’s login state, are shown below. You would change all three elements if you wish to alter the messaging.

On the Session detail page

• Not logged into Community
  Default message: "Restricted - Login to see if you're entitled to attend"
• Logged into Community
  Default message: "Restricted Session - You're not entitled to attend this session"

In Session CTA

• Logged into Community
  Default message: 'You are not entitled to view this content'

Configure Restricted Session Messages

1. Navigate to Community > Settings
2. Within the General tab, go to Customisation
3. Apply the following JSON within the “language” section:

• • "Restricted - Login to see if you're entitled to attend": "Login first to see if you're entitled",
  • "Restricted Session - You're not entitled to attend this session": "Sorry, you're not registered for this,"  "You are not entitled to view this content": "Sorry, you're not registered for this"

Notes:

• For display purposes, we recommend limiting the character count for each message to approximately 80 characters.