Community and Networking for Attendees

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Log into Community

To get the full experience out of Community, attendees (users) are able to log in with their registered details. This provides a personalised experience and grants access to additional areas of the Community such as Sessions and Vendor Canvases, which are inaccessible without logging in. Although limited functionality is still available to users who are not logged in, it is strongly recommended that users log in for the full experience.

The Login Block is displayed on the Lobby page of the Community.

Note: It is important to provide alternative methods to email for accessing the Community. For example, event registration should require both an email address and a mobile phone number from attendees.

Authentication limits

To mitigate the sharing of Community login details among multiple users, there is a limit on the number of devices a user can be logged into at the same time. By default, this limit is 5 devices or browsers. If a user attempts to log in to a 6th device or browser, the first device/browser will be automatically logged out, and a warning message will be displayed on the 6th device.
This limit can be adjusted at the instance level as required. Please contact the Jomablue project team if required.

Authentication methods

The Community supports two authentication methods:

Logging in with a mobile/cell phone number
Logging in with an email address

In both cases, the login process remains the same.

Note: If a user enters their email address or mobile number and there are multiple accounts associated with that email or number (referred to as a Duplicate Record), they will be prompted to supply additional information such as their First Name and Last Name to validate the correct record and log into the Community.

Jomablue Registration assists in cleaning and collecting all necessary data for these purposes. If registration data is provided to Jomablue, the mobile/cell phone numbers must be in E.164 format (see here), and the email addresses must be valid; otherwise, Attendees will be unable to log into Community.

Configurable Community login timeout

The default timeout for the Community login, which determines how long a user can stay logged in on a device without needing to re-authenticate, is set to 30 days. Users can request a different login timeout configuration by contacting the Jomablue Project Team

My Profile in Community

Once an attendee is registered for an event, they can access their Profile by clicking on the profile icon in the top right corner of the Lobby Page. By clicking on the icon, attendees can view and edit their profile as shown below.

Alternatively, they can click on the hamburger icon at the top left corner and select their name from the menu

Set Up Networking Profile

A Networking Block allows attendees to access Community Networking features. Through this Block, attendees can review their matches, initiate connections, manage connection requests, and view a list of all users who have opted in to allow Networking.Attendees can access their Networking Profile by clicking on the person icon in the top right corner, selecting Profile and providing the following information:

Profile image
First name
Last name
Email address
Mobile
Company
Job Title
LinkedIn
X
Facebook
Instagram
Tik Tok
Bio (preferably one-liner)

Once the profile is set up, the user can enable Networking Profile via Privacy from the person icon at the top right

Note: Email address or mobile number are not editable and users should contact the event organiser, as these details are essential for communication.

Errors when updating the Networking Profile

If an error message displays when you attempt to save and update your profile, this may indicate that the browser could not create or access a secure cookie to authorise your login. Possible causes include ad-blocking or script-blocking plugins, browser settings that do not allow cookies, or an expired token due to prolonged page access.

If you encounter an error message, please try the following options:

Clean the browser cache
Disable any ad blockers or browser plugins
Use a different browser

Manage User Privacy Settings in Community

When using Community, you have the option to make your personal details available to others through the Networking function. By default, all your details are hidden, and you will not appear in the Networking section unless you opt-in.

Opting into Networking

To use Networking, you must first log into Community. After logging in, click on the person icon in the top right corner, selecting Privacy.

To opt into Networking, use the toggles to set your desired privacy settings (see below):

Revoking all Privacy settings and Networking Connections

At times, you may need to revoke all your Privacy settings to protect your personal data. This can be done in your Profile Privacy settings by clicking the Revoke All button as seen in this image:

Tapping this button will make you undiscoverable in Networking and will revoke all your current Networking connections. Please note that this action cannot be undone. A warning will prompt you to confirm your choice to revoke all connections and settings. If you have used the Revoke All function, you can re-enable Networking and make new connections. However, all previous connections will no longer exist.

Note: If your Networking feature is not set to discoverable but your profile is set to public, your profile will not appear in searches. However, if you comment in live chat and someone clicks on your name, your profile information will be visible to them. If your profile is not set to public, an error message will appear indicating that the profile is not accessible.

Save the Community App to my Home Screen for Organisers

Please do not share this section with Community users, as it is intended for Jomablue users only.

The Community App doesn't require installation, but for convenience, you can save it to your home screen for easy access, similar to creating a bookmark.

The method to do this differs by the device manufacturer, but the following tips will help:

Notes:

You can customise the name and icon displayed on your home screen
Consider creating a Custom Page in the Community App to provide users with instructions on how to save the app to their home screens. You can find the required HTML content at the bottom of this page.

Instructions for Android Users:

Most modern Android browsers automatically prompt users to save the Community App to their home screen upon the first visit.

If the prompt does not appear or is dismissed, users can still add the app to their home screen through the browser’s menu option labelled Add App to Home Screen.

Instructions for iOS Users

Apple has not yet added auto-detection features for apps in iOS. iOS users can Add the Community App to their Home Screen with just 2-3 taps, but this is currently only supported by the Safari browser. Other browsers like Chrome do not support this feature.

We are closely monitoring updates from Apple and will implement a streamlined installation workflow as soon as it becomes available.

In the meantime, the Community App includes a built-in prompt to remind users to install the app to their home screen.

Jomablue Community App supports auto-detection of iOS users and their browser and will present a popup to encourage adding the Community App to their home screen.

Instructions for adding Home Screen in Safari:

Select the Share Icon
Select Add to Home Screen

Here is the workflow of the functionality:

Prompt Examples

Rules

When the prompt will and will not appear
The prompt does not appear when the app is already in standalone mode ("added to home screen")
The prompt will appear after a 2-second delay
The prompt disappears after a 10-second delay for that session
The prompt will hide after any click on the screen for that session
The prompt will reappear if the app is opened in a new tab
Pressing "x" on the prompt will hide the prompt forever
The prompt won’t display if the event app is already saved to the home screen

Add a Custom Page to help users Save to Home Screen

The following HTML code can be used in a Custom Page within Community to provide users with instructions on how to save the Community App to their home screen.

Paste the following into the content field of Custom Pages.

<h3>Save the Community App to your Device Homescreen</h3>
You can easily add this Community App to your home screen for easy access
 
 Android

You will be prompted when you land on the Community App for the first time or you can find "Save to Home Screen" in your browser menu (3 dots).

On iOS:

In Safari, Click the share icon in the browser:

2. Select the option 'Add to Home Screen'

FAQs - ‘How to Network’ for Community Users

Q: How do I set up my Networking profile?

A: Attendees can set up their Networking profile by clicking on the person icon in the top right corner. For detailed step-by-step instructions, see the section Setting up Networking Profile.

Q: How do I make my profile visible in networking?

A: Attendees can make their profile discoverable by going to the ‘My Privacy’ settings and activating ‘Discoverable’. For more information, see the section Manage User Privacy Settings in Community.

Q: How can I start a 1:1 chat with other attendees?

A: Attendees can initiate one-on-one chats from the ‘List’ tab by clicking on a message icon.

Alternatively, they can also start a private conversation by clicking on a name and then clicking on the ‘Send Message’ button.

Q: How do I look for connections?

A: Attendees can browse recommended profiles and send connection invitations. Once the other party accepts the connection, each person will be listed under ‘Connections’ in the app. Only then will their contact details be visible.

Q: How do I view the connections I have made?

A: Attendees can view the connections they have made under the ‘Connections’ tab. This Networking feature is accessed via the Networking Block on any Canvas in the Community, with 4 tabs: Find, List, Requests, and Connection. The ‘Connections’ tab displays a list of confirmed connections.

Q: How to approve requested connections?

A: The ‘Request’ tab is where all the requested connections are placed. This is where the attendee can approve the requested connections.

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