Digital Wallet Integration for e-Tickets
e-Tickets can be added to supported digital wallets such as Apple Wallet and Google Wallet, allowing attendees to store and present tickets directly from their mobile devices.
Apple Wallet Integration for e-Tickets
Users can add e-Tickets directly to their Apple Wallet on iPhones. When opening an e-Ticket, a prominent “Add to Apple Wallet” button appears, allowing users to save their ticket as a pass.
Once added, users can access their e-Tickets via their iPhone or Apple Watch. They can present the QR code contained in the Apple Wallet pass to event staff for scanning upon arrival. Users also have the option to configure the pass to display automatically on their lock screen based on date, location or a combination of both.
Since the Apple Wallet Pass is configured within the e-Ticket, multiple e-Tickets with different branding or details can be created for different ticket types within the same event.
Google Wallet Integration for e-Tickets
Android users can add e-Tickets to Google Wallet, allowing tickets to be stored and accessed directly from supported Android devices.
When opening an e-Ticket on a supported Android device, users can preview the ticket before adding it to Google Wallet.
Each pass displays the ticket holder's full name and company as a dedicated row, alongside the event date and time. This information is reflected in the Wallet Pass preview in the Portal, so what appears in the Portal matches what appears on the actual Google Wallet card.
Note: For passes saved to Google Wallet without the name and company fields, those fields will not appear retroactively once added. The pass must be re-added to display them.
Key features
- The "Add to Wallet" button is displayed to both iPhone and Android users only (it doesn’t appear on desktop devices) and can be toggled on or off using the “Active” switch.
- The branding and details of each pass can be customised. The default displays the Jomablue logo and basic event information.
- It is recommended to set the pass to display on the lock screen based on both date and location. If set to location only, the pass may remain visible indefinitely when users are in proximity to the event venue
- The pass activates within approximately 1km of the specified coordinates
- The pass remains on the lock screen throughout the event and cannot be removed until the user leaves the area or the event date has passed. Users can delete the pass from their wallet at any time.
- Users can preview the e-Ticket before adding it to their Digital Wallet
- Adding an e-Ticket to a Digital Wallet is recorded in Dashboard statistics
- Once a pass is added to a person’s wallet, the details do not update automatically. If any changes are made to the branding or other details of the e-Ticket, users must re-add the pass to see those updates. Ensure all information is accurate before enabling this feature.
- If a background image is included, it must be a darker colour, as the text on the pass is displayed in white.
Pass examples
Lock screen notification: This will include an icon, heading, and message.
The pass:
Configure the Wallet Passes
- Within your event, navigate to Templates in the left-hand menu
- Select the e-Ticket tab
- Choose the relevant template or create a new e-Ticket template
(refer to the article on E-Ticket Templates) - Fill in the Fields: Name, Header Image, Body
- Under Wallet Passes:
- Set Active to Yes to enable the download function
- Fill in the Fields: Event Name, Location, Start Time, Heading Colour, Text Colour, Background Colour
- Upload a logo, thumbnail image, background image, Hero
- Choose the Pass Lock Screen Display option
It is recommended to select Display on Lock Screen based on date/time and location
- Preview the configured Wallet Pass by clicking the Preview Wallet Pass button at the top right of the page
- Press Save
