Survey Configuration

Create a Survey

To create a survey:

1. Go to the Surveys section
2. Select Add Survey

You will need to populate the following fields:

• Name - An internal name to help you identify the survey
• Title - The name that attendees will see
• Description - Text that attendees will see

Optionally you can configure:

• Colour - The header colour of the survey, which must be entered as a hex value and should contrast with white
• Close Time - After this set time, the survey can no longer be accessed by anyone with the survey link
• Footer Text - Typically used to list terms and conditions for submitting the survey.
• Success Message - The message attendees will see after submitting the survey.

Add general questions to the Survey

To add questions:

1. Click on the Survey you wish to edit
2. Add a general group
3. Within the group, click on Add Question and define possible values for each one

To preview the survey, navigate back to one page and click on Preview.

Add dynamic Session questions to a Survey

When creating a Survey in Jomablue, you have the option to include questions related to Sessions attended by participants. As a person checks in to a Session using their Smart Badge, the survey questions linked to that Session will be included in their personalised survey.

Create session-related questions in a Survey:

1. Navigate to the Survey you have created
2. Click on the Survey name to edit the questions
3. At the bottom of the Survey, check the Survey Sessions Attended box. A dialog box will appear, allowing you to select multiple Sessions.
4. Create a new group of questions by clicking Add Session Group, and provide a name, title, and description.
5. Within this group, add questions and define their possible answers (e.g., “Rate the speaker of this session,” or “On a scale of 1-10, how relevant was the content of this session?”).
   Note: This group of questions will appear for each selected Session
6. Click Save

Include session questions in multiple surveys

If you are creating multiple surveys for a single event and want to include session questions, please note that you can only select sessions for one survey at a time. You must close the current survey before adding session questions to another.

Add HTML to a Survey

If you wish to customise the survey further, you might want to include links to Terms and Conditions or other resources, either before or after the submission of the survey.

You can enter HTML into the following fields:

Footer Text: This field supports links

Example:

For terms and conditions of entry, please see <a href="https://example.com"" target="_blank">Terms</a>

Success Message: This field supports subtext and links

Example:

<h2>Thank you</h2>

We appreciate you taking the time to share your feedback. If you would like to join us again next year, please visit <a href="https://example.com" target="_blank">our website</a>

Note: The Survey Success Message is displayed in a green success box. Here is an example.

Survey Character Limits

Surveys

• Survey Name: 180 Characters
• Survey Title: 180 Characters
• Survey Description: No limit (note that there is no formatting, e.g., line breaks)
• An event can have unlimited surveys

Question Groups

• Group Name: 180 Characters
• Group Description: No limit (note that there is no formatting, e.g., line breaks)
• A survey can contain unlimited survey groups

Questions

• Question Text: No Limit (note that there is no formatting, e.g., line breaks)
• A question group can contain an unlimited number of questions, and there is no limit to how many questions a survey can contain.

Survey Response Options

When creating Survey questions, you can use one or more of the following response formats:

Text: A free text field for typed responses

Select: A dropdown list from which users can choose one option

Multi-Select: Users can select multiple responses to a question.

Radio: Users select one option from always-visible choices. This format is ideal for fewer than five short response options.

Radio Horizontal: Designed for short options only (e.g., numbers).

Range: A sliding scale that allows the user to select a value from 1 to 5. The numbers are fixed and can't be altered.





Rating: Users are presented with 5 yellow stars representing values from 1 to 5.

Multiple Survey Submissions

A Jomablue Survey can only be submitted once per person, per survey. The URL generated for each attendee tracks who has answered the Survey and marks them as 'Responded.’

If a user attempts to reload or follow the Survey link a second time, they will see this message:

"You have already completed this Survey"

Once a Survey has been submitted, the responses can’t be modified or it cannot be undone by either the User or Administrator.

Survey Link Construction

Jomablue has built-in functionality for sending surveys that automatically handles the personalisation and the creation of short and long survey links. There may be scenarios where you need to manually create links for use in external systems.

Survey URL structure

Survey URLs can be constructed with some understanding of how URLs work, as well as a People Export from Jomablue. The export will contain all the data required to construct the URL, but some manual filtering and construction will be required before a campaign can be sent (e.g., removing people who have not had their badges printed).

Jomablue surveys contain unique parameters in the URL that identify both the respondent and the specific survey they are responding to. It is essential that the survey URL is complete and accurate; otherwise, the survey may fail to load.

A Survey URL typically includes:

• Base URL (the URL of your Jomablue organisation)
• Survey Identifier (ID)
• qr_uid (the unique identifier of a person)

Example Survey URLs for a person:

Note: These are non-working links.

For a survey with ID = 2 and person with qr_uid: f3372687-56ee-424a-915b-4f09ab74192d

https://staging-lep01.jomablue.com/community/survey/2/f3372687-56ee-424a-915b-4f09ab74192d

For a survey ID = 8 and a person with qr_uid: 36419b25-9efc-4434-85fc-40971c9f1621

https://staging-lep01.jomablue.com/community/survey/8/36419b25-9efc-4434-85fc-40971c9f1621

Find the Survey ID

1. Navigate to the Surveys section
2. Identify the relevant survey
3. Select the Preview option on the right-hand side
4. The survey ID will be located in the URL after “...survey/”

For example, in https://staging-lep01.jomablue.com/community/survey/8/demo, the survey ID is “8”.

Testing

Links can be tested by following them in your browser. If the URL is constructed correctly and the person has attended the event, the survey will load successfully.

Note: No callback presents the qr_uid as the person’s name or any other identifying remarks.

Additional Notes

• Ensure you update the base URL with your organisation’s Jomablue domain
• The Jomablue survey is intended for attendees only. You cannot provide a survey to people who have not had their badge printed. Please ensure that you filter the export correctly before sending any campaigns to avoid errors.
• Do not add any tracking parameters, as this may lead to unexpected results
• Be cautious when dragging formulas in Excel, as incorrect references could lead to the same survey link being copied for all attendees
• We don't recommend using URL shorteners, as they may create undesired effects
• Always link using “https://” (not “http:/”/)
• Surveys can only be submitted once